Manager, Processing & Policyholder Services Core Market Eligibility - Appleton, WI or Bethlehem, PA at Guardian in Appleton, Wisconsin

Posted in General Business 6 days ago.

Type: Full-Time

Job Description:

Located in either Appleton, WI or Bethlehem, PA

Position Summary

Do you want to lead a collaborative operations team? Are you a problem solver who enjoys leading people, diving into data, has a passion for process improvement and possesses good interpersonal skills to effectively lead others? Do you think big and grow, accelerate impact, and lead change? Is a culture where "We Believe People Count," "We Do the Right Thing," "We courageously shape our future together," and "We Go above beyond for the people we serve" sound exciting to you? If so, Guardian is seeking a Leader to manage our Group enrollment and eligibility teams.

You are

A self-starter who is fueled by collaboration and operational excellence, able to transform conceptual thinking into executable insights who thrives in partnering across the company to improve the employee and customer experience.

    You will

    • Lead the Enrollment teams that process our customer's eligibility changes

    • Collaborate across teams to deliver excellent customer service

    • Understand current market trends to evolve the processing of work

    • Develop and manage team members

    • Set department and team objectives aligned with strategic goals

    • Manage and monitor department service levels and financial targets

    Reporting Relationships

    As our Manager, Processing & Policyholder Services, you will report to our Head of Core Market Operations, who reports to our Head of Enterprise Operations and Service.You have

    • Bachelor's degree or equivalent work experience

    • Experience managing or leading an operations team in the Group Insurance space

    • Knowledgeable of group insurance eligibility rules and experience dealing with electronic eligibility

    • An aptitude for working with and leading others

    • The ability to accelerate impact and lead change by being courageous.

    • A focus on the customer and a desire to improve their experience.

    Location & Vaccination Requirements - Vaccination Required
    • The primary location for this position is On-Campus Appleton or Bethlehem.
    • Covid - 19 vaccinations required for this position.

    Any offer of employment will be contingent upon the candidate's affirmation of being Full Vaccinated prior to commencing employment in the new role. New hires will have five business days from their start date to provide proof of vaccination through our Vaccination Status Confirmation Form. "Fully Vaccinated" means that at least two weeks have elapsed since you received the recommended number of doses of any COVID-19 vaccine that is currently fully approved, or authorized for emergency use, by the Food and Drug Administration or that have been listed for emergency use by the World Health Organization.

    If an applicant is unable to be vaccinated due to a medical condition or a sincerely held religious belief, practice or observance, Guardian may provide reasonable accommodations. This policy may not apply to any Guardian colleagues working in a local jurisdiction (state, county, or city) that implements a law prohibiting a private employer from requiring vaccination, unless there is an applicable vaccine mandate from the federal government that would supersede the vaccination laws of the local jurisdiction. Guardian, in its sole discretion, may modify or terminate this requirement at any time.


    • 10% Travel required for this position with potential international travel
    Our promise
    • Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

    We offer

    • Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.

    • Competitive compensation package.

    • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.

    • Life and disability insurance.

    • A great 401(k) with company match.

    • Tuition assistance paid parental leave and backup family care.

    • Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.

    • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.

    • Employee Resource Groups that advocate for inclusion and diversity in all that we do.

    • Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

    About Guardian

    Guardian has been helping people protect their futures and secure their lives for 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.

    From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and financial strength. And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at

    © Copyright 2021 The Guardian Life Insurance Company of America, New York, NY

    Equal Employment Opportunity

    Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

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