Support Coordinator -Volvo of San Antonio at Volvo of San Antonio in San Antonio, Texas

Job Description:

AtPrinciple Auto, we live to provide exceptional care.Our purpose is helping people live a better life.
Job Description: The Support Staff Coordinator works on the service drive to assist customers by moving cars, pulling up loan cars, assisting customers in transferring items from or to their vehicles, transporting customers to their destinations, and providing the highest quality customer service possible.
Support Staff Coordinator Duties and Responsibilities:
Greet customers when they drive into the service department.Safely drive customer and loan car vehicles into the service lot.Quickly respond to cashier requests to bring customers cars to the service department.The ability to work in a variety of weather conditions including rain, extreme heat and cold.Drive the customer shuttle if requested.Run errands for service department as needed.Ensure prompt clocking in/out when you leave and when you return to dealership.Responsible for communicating need of equipment and/or supplies.Responsible for wash log notebook. Every evening you will pull the current day's log and add to wash log notebook in Service manager's office.
Requirements:
Ability to stand for 8 hours at a time, walk quickly and run.Ability to lift up to 50 lbs.Ability and willingness to work outdoors in all kinds of weather.Ability and willingness to work a varied schedule which includes working some Saturdaysand some holidays.High School Diploma a MUST.Must be proficient in English.Ability to read and comprehend instructions and information.Good oral communication skills.Clean driving record.Valid state of residence driver's license.Required to pass a drug test and background check.Professional personal appearance.Ability to work comfortably with the public.Ability to communicate customer's interests, needs and requests to management and sales personnel.
Characteristics for the Ideal Candidate:
Provide exceptional customer service and teamwork with fellow associates.Commitment to ethical behavior and mutual respect for fellow associates.Ability to work quickly.Attention to detail.Some computer proficiency is necessary.Follows directions well.Must have a high energy personality.Enthusiastic presence and ability to smile constantly when with customers.Follow the 10 Foot Rule: every employee is to greet anyone they see in a customer area (showroom floor, service waiting area, etc.) and ask them if they have been assisted. If they have not, then ask them how you can help them, and if it's not something that you can assist them with, then get the first available appropriate personnel and don't leave the customer until you know that they have been assisted.Ask yourself everyday: "If I were a customer, what would I want?" Then do your best to provide that kind of solution for your customer at every opportunity.
The above listed job duties for this job description are not all inclusive. The Company reserves the right, with or without notice, to modify, change, add, and/or delete job responsibilities depending on the work needs of the Company. Furthermore, employees are expected to perform duties which are not in the normal job descriptions from time to time when needed by the Company. Failure to perform requested job assignments and duties may result in disciplinary action(s), up to and including termination.
Principle Auto maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE