Job Description:

Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

The MTA Safety and Street Monitor will provide street level monitoring of Service Delivery Providers for all services as required and will be responsible for ensuring Service Delivery Contractors meet or exceed the MTA Mobility compliance requirements. This includes performing random and/or schedule garage pullouts inspections for safety and efficiency.  The MTA Safety and Street Monitor interfaces primarily with Service Delivery Operators(s) to ensure that safe and professional high-quality customer service is emphasized and reinforced in all phases of service to Mobility customers

The position is located in office in Baltimore.

What Will Your Job Look Like?

• Perform random and or scheduled site visits, audits, and trip monitoring for safety and efficiency compliance


• Conduct location reviews to evaluate accessibility and identify unsafe stops, conditions or surroundings


• Conduct garage pullout inspections at the garages operated by Service Delivery Providers, to ensure the best safety practices are being utilized for a high quality operation


• Perform random and/or scheduled site visits and inspections


• Monitor pick-ups and drop-offs at high volume locations for safety and efficiency compliance


• Ensure safety and comfort features are in good working order (i.e. headlights, tire tread, signals, etc.)


• Prepare and present comprehensive reports and briefings


• Maintain extensive knowledge and understanding of MTA Mobility policies and procedures


• Observe operator interactions and customers door-to-door transports


• Observe training program and operator safety files


• Respond to MTA Mobility inquiries in a timely, professional manner

All you need is...

• High school degree or G.E.D.


• 2+ years’ experience of quality related experience


• 2+ years’ experience working in a paratransit safety and street role, preferred


• Willingness and ability to travel locally within the Baltimore area 75+% of the time


• Proficient at reading and following maps


• Working knowledge of Trapeze PASS paratransit software suite or event-based paratransit application is required and a detailed understanding of Trapeze is a plus


• Prior Experience with ADA paratransit services, preferred


• Audit experience and/or knowledge of  Paratransit guidelines, preferred


• Must possess a valid driver’s license

Even better if you have...

• Knowledge and understanding of the travel needs of the Clientele


• Extensive geographic knowledge of Baltimore City and County area


• Advanced analytical use of computers for word processing, spreadsheet analysis, database management and development of presentations


• Ability to multi-task, prioritize work and collaborate effectively under pressure


• Strong interpersonal skills


• Excellent time management skills


• Flexibility to work a variety of work schedule/hours


• Ability to work independently with minimal supervision


• Ability to maintain high level of confidentiality


• Intermediate level of proficiency or above in Microsoft Outlook, Word & Excel


• Demonstrated history of high performance in customer service


• Proven experience dealing with conflict management and resolution

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture.