Slot Attendant, Part Time (Harrah's Gulf Coast) at Caesars Entertainment in biloxi, Mississippi

Job Description:

Job Summary :

• The Slot Floor Attendant once on the floor, attendants are expected to actively monitor their assigned areas for the needs, or potential needs, of our guests. These needs include, but are not limited to, Guests not playing with their Caesars Rewards card, Guests' Caesars Rewards card not reading properly, Guests needing to sign up for a Caesars Rewards Card, Change requests, Jackpots, Tilts, and other miscellaneous needs. Associates are expected to inform the guests in their section of their presence and availability to help when needed. Attendants should be aware of any "higher-tiered" guests in their area, and introduce those Guests to Supervision when possible. Attendants should also maintain the appearance and cleanliness of their area.

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Roles and Responsibilities:
• Listed below are expectations for each Attendant. These expectations are designed to enhance your personal success, as well as the success of the Company. These expectations are intended to create a path of development for you, and create an opportunity for us to enhance efficient Operations and the Guest experience.
• Floor Attendants are expected to be prepared for their shift prior to the start of their shift. Preparation includes having your radio, mobile device and keys signed for, and having your wallet pouch in place, and ready for work. Attendants should have the proper tools needed in order to effectively do their job. These tools include, but are not limited to, an ink pen, calculator, Jackpot Request Book, and any promotional items that are currently being offered, Attendants are expected to arrive for work in uniform. Your uniform should be neat, clean, and in good repair at all times. The first activity of your shift will be Buzz Sessions. Attendants are expected to be on time for, and participate in, all Buzz Sessions. Buzz Sessions are a Team-Building exercise, and are intended to inform you of relevant information and get you in a positive frame of mind.
• Once on the floor, Attendants are expected to obtain a wallet marker. Wallet markers are expected to be used for exchanging bills for guests and paying Pouch Pay Jackpots up to$5000.00. Attendants are expected to call On/Off the floor when obtaining/returning wallet markers, going to and returning from break, or any other activity that warrants it. Attendants are expected to call In/Out of their section when assisting in another area, or when assisting a guest that requires you to leave your assigned area. Attendants are expected to actively monitor their assigned areas for the needs, or potential needs, of our guests. These needs include, but are not limited to, Guests not playing with their Caesars Rewards card, Guests' Caesars Rewards card not reading properly, Guests needing to sign up for Caesars Rewards Card, Change requests, Jackpots, Tilts, and other miscellaneous needs. Associates are expected to inform the guests in their section of their presence and availability to help when needed. Attendants should be aware of any "higher-tiered" guests in their area, and introduce those Guests to Supervision when possible. Attendants should also maintain the appearance and cleanliness of their area.
• Attendants are required to actively monitor their radio, and respond to all calls within their area in a professional and timely manner. Attendants that are in the middle of an activity or transaction should indicate this on their RTA Device, so that an Attendant in another area can be dispatched to any necessary call.
• Attendants are expected to work together as a Team. Attendants should be aware of all radio traffic, and offer assistance to others when needed or appropriate. Attendants should not participate in gossip or negative remarks about other associates, and should bring these issues to the attention of Supervision or Management if they are heard from other associates.
• Associates should conduct all transactions in an efficient, accurate manner. Examples of transactions include: Jackpots, W2-G's, MTL's, CTR's, Marketing @ Slots, Low paper lights, Change requests, as well as any other guest needs. All transactions that result in an electronic signal, such as Jackpots, change lights, and tilts, should be addressed and carded in an timely manner, and should be completed on their RTA device upon completion of the transaction.
• Attendants are expected to have a productive knowledge of applications that pertain to their job. Examples of these applications are: CMS, SDS, SSDS and Gaming and Title 31 Compliance. Associates should make an active effort to learn Pay tables and Events associated with new and existing Slot machines.
• Attendants are expected to be aware of Events and amenities that occur within the Casino or Company. Attendants should know where to find available information for a guest if they don't have the answer to a guest's need or concern.
• Attendants are expected to adhere to Scheduled assignments and Break times.
• Attendants are required to abide by Gaming Regulations, as well as Departmental and Company Policies.
• Attendants will be required to attend periodic meetings with their Supervisor or Management. Attendants are expected to actively participate in these meetings. These meetings are intended to be informative, and allow the Supervisor to distribute pertinent information, as well as collect ideas, suggestions, and concerns from the Attendants.
• Attendants are expected to remain on the floor until relieved by the incoming shift.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies .
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
• Suggests products, services and experiences to guests.
• Other duties as assigned.

  Qualifications :

  
  
• Previous cash handling experience.
• Work later than scheduled hours based upon business demands.
• Must pass a drug test.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must be at least 18 years of age.
• Must be willing to participate in on-going training with new slot machines.
• Maintain knowledge of current property events, promotions and attractions.
• Must have outgoing personality and be able to generate business.
• Must be able to work independently, with little supervision.
• Comfortable working in a fast paced, dynamic environment.
• Superior communication and presentation skills.
• Ability to work effectively in a team setting and independently.
• Must present a well-groomed appearance.
• Must adhere to uniform/appearance requirements.
• Computer skills including operating hardware, software, and other technical equipment.
• Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership.

  Physical, Mental & Environmental Demands:

  
  

• Able to read, write and speak English sufficiently to perform job.
• Available to work any shift, holidays and weekends.
• Ability to tolerate cigarette/cigar smoke and e-cigarette vapor.
• Ability to tolerate the smell and residue of cleaning products used in work and back of house areas.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, embosser, and printer.
• Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required.
• Able to tolerate a loud and noisy environment.
• Able to stand and walk for extended periods.
• Able to sit, stoop, reach and bend.
• Able to lift 20 pounds.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Looking for high energy applicates with great guest service skills to work in a fun fast paced environment.