Director, Client On-Boarding, Go-to-Market at Silicon Valley Bank in Santa Clara, California

Job Description:

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

Director, Client On-Boarding, Go-to-Market

About SVB

Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.

In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companiesthat completed an IPO in the last two years were our clients.

Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.

About the Role

• The Director will be responsible for building and driving the strategy, roadmap, and on-going management of product launches, business readiness, and client migrations for online banking.


• The role will collaborate with other product managers and various cross-functional/business partner teams to define, build and execute Go-to-Market plans.


• The Director will own the migration strategy and market launch for this channel. He/she will partner with product managers to review client segment needs, identify product capabilities, and map selection criteria to ensure both internal and external client needs are met within channel delivery phases.


• This role will partner with our Product, Training, & Communications partners to develop and implement an effective, well thought out training and communications strategy for the transition and ongoing platform releases.


• The ideal candidate for this role will possess a broad cash management background, be well-versed in client segmentation analysis, be data driven, and have experience with product launch and migration approaches.


• This role will require strong influencing and negotiating skills across all levels in the organization.

Once Here You Will

The right person thrives in a high performance and fast-paced environment, working with a world class organization of Product Managers, Engineers, Data Scientists, Customer Support Agents, Sales Associates, Marketing Analysts and Clients to ensure smooth migrations and adoption of this channel.

Key responsibilities include:

• Define Product migration strategies and detailed plans, own KPIs to measure effectiveness, and lead the execution of client movement, adoption, issue resolution


• Monitor migration feedback to drive better strategies and migration wave plans


• Partner with Product Managers, Technology, Marketing, Customer Sales, Customer Support and Training to oversee the work of business readiness and successful migration of clients


• Manage data analysis related to client product usage and mapping to product delivery roadmaps

What You'll Bring

• A Bachelor's Degree with business or major that requires structured problem solving


• ~ 10 years of Product Management/Go To Market experience ideally in Banking/Financial Services


• ~5 years' experience in client migration planning and execution


• Demonstrated experience in leading high performing teams, action-oriented and ability to inspire cross functional teams


• Solid executive presence and ability to manage across all levels in the organization


• Solid grasp of market dynamics in the subject areas and keen ability to assimilate and deploy the best practices


• Strong vendor management skills


• Strong Agile Practitioner well versed in Agile routines, familiarity with industry regulations and quality standards


• Solid relationship-building skills to ensure a strong working relationship with all key business partners and stakeholders


• Ability to break down problems into actionable next steps with appropriate business and technology teams for ultimate resolution


• Process optimization experience a plus

© 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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