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Collection Specialist at Ontario Systems, LLC in Muncie, Indiana

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


Finvi (previously Ontario Systems) is looking to fill our Collection Specialist position in our Accounting department.

Our Collection Specialist will ensure timely cash flow through the collections of accounts receivables. To provide accurate reporting of cash and accounts receivables. To provide customer service to internal and external clients regarding customer accounts. Other duties may be assigned. The importance of each duty and/or responsibility may change daily dependent upon related circumstances.

Location This position is hybrid. You will work from our Muncie, Indiana occasionally. And you will also have a chance to work remotely.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

What You'll Do

  • Manage all client accounts per our company collection policy, ensuring the account balance is current daily

    • Make daily collection calls, return incoming calls, and document related actions

    • Research and resolve questions and/or concerns that hinder payment daily

    • Prepare credit memos as needed

    • Provide monthly statements to clients

    • Prepare weekly accounts receivable reports including Top 20 customers with 60 days past due

    • Manage credit and support hold status for clients

    • Track accounts for possible Pre-termination/Termination letter notification

  • Record all incoming cash receipts to proper client/general ledger accounts accurately and timely

    • Utilize on-line banking and lockbox services to access daily receipt information

    • Research unidentified receipts for proper coding as needed

    • Post and reconcile receipts to general ledger and bank account daily and monthly

    • Maintain cash receipts file detailing daily deposits by type and bank account

  • Manage process for granting credit and maintaining credit limits for new and existing clients

    • Review financial information submitted by prospective/new clients for assigning credit limits

    • Request and review credit reports/scores through Dunn & Bradstreet

    • Assign credit scoring and limits to client accounts through pre-defined matrix

  • Prepare and complete other projects as assigned.

    • Prepare analysis of Allowance for Doubtful Accounts monthly

    • Prepare miscellaneous invoices

What You'll Need

  • Associate Degree from a 2-year college or equivalent combination of education and experience

  • Four to six years' experience in collections role

  • Knowledge of MS Office applications and good analytical/math skills are required

  • Experience in commercial collections and customer service are critical to success and cash management experience is preferred

  • Demonstrated ability and drive to research and resolve collection issues, working with all levels of employees/management within our organization to resolve collection issues timely

  • Demonstrated strong attention to detail to ensure 100% accuracy in report information is critical

  • Demonstrated ability to handle multiple competing priorities to manage the daily workload and ensure client satisfaction

  • Demonstrated strong professionalism, customer orientation, and ability to deal with confidential information

  • Demonstrated strong written and verbal communication skills

  • Knowledge and experience with Microsoft Office products is required. Requires an intermediate level of Excel skill to create spreadsheets containing multiple formulas and formatting.

  • Knowledge to develop and send professional account correspondence with clients that is meaningful and service oriented

  • Knowledge of online banking to retrieve daily cash information

Important Note

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit. We'd hate to miss out! The point we're getting doesn't hurt to take a chance and apply! We look forward to getting to know you!


We believe our values and You-Powered Culture set us apart. We take them very seriously and they're at the core of everything we do. Beyond our values, we have some other great perks:

  • Best Places to Work award-winning organization since 2015

  • Career growth and mentorship opportunities

  • You-Powered Culture - We'll support you in getting what you need, from your first contact during your hiring process throughout your career at Finvi

  • Flexible work environment

  • Competitive pay and 401(k)

  • Health insurance with wellness discounts, medical, dental and vision care

  • Well-deserved time off with Paid Time Off program, personal holiday, plus 8 paid holidays

  • Paid Volunteer Time Off Program - make a difference in your community

  • 24/7 onsite fitness center

  • Education assistance program

About Finvi

Finvi is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Ontario Systems helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees across the country, Ontario Systems is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Ontario Systems helps 600+ hospital networks-including 5 of the 15 largest systems in the US-optimize cash collections and provide a single, satisfying patient financial experience. Ontario Systems also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Equal Employment Opportunity & Affirmative Action Policy

Finvi and our affiliates are Equal Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.

Finvi Welcomes All

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