Technical Support Specialist, Office of Computer and Information Services at Kean University in Union, New Jersey

Job Description:

External Applicant Instructions

• Please upload your resume/CV for automatic population of information to your Kean application.


• Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate.


• In the "My Experience" section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.

Office of Computer and Information Services

Technical Support Specialist - Two Positions

Under the direction of the Learning Management System Administrator, the Technical Support Specialist (Professional Services Specialist IV, Computer Services) provides technical support for day-to-day issues reported to the University's Help Desk; is responsible for performing basic professional functions using established policies, procedures, precedents and guidelines; and does related work as required. This position is not a remote position and is based at the Union, NJ campus. Travel and availability to work evenings and weekends may be required.

Qualifications: Graduation from an accredited college with a Bachelor's degree and one (1) year of experience in one or a combination of the following areas: data processing, installation and maintenance of application programs, technical support, and/or design and preparation of programs is required. Applicants who do not possess the required education may substitute experience on a year-for-year basis. A Bachelor's degree in IT, Computer Science or related field; knowledge of higher education software packages such as Ellucian Colleague, Blackboard Learn and Canvas; and knowledge of third party LMS integrations such as Respondus Lockdown Browser, Voice Thread, Pearson, McGraw Hill, etc. is preferred. Excellent oral and written communication skills are essential.

The selected candidate will be required to pass a four (4) month Working Test Period.


Official transcripts are required prior to appointment.

Additional Information

As a condition of employment, external candidates are required to provide proof of COVID-19 vaccination prior to their start date. If you are unable to be vaccinated against COVID-19 for medical or religious reasons, you may submit a request for an exemption. If you are approved for an exemption from the COVID-19 vaccination requirement, you will be required to be tested for COVID-19 by the University on a regular schedule. All employees are expected to follow the University's current health and safety protocols for COVID-19 and any procedures/protocols created through additional correspondence.

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures.

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean's commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer Apply Now