Regional Channel Leader at Stellantis in Auburn Hills, Michigan

Job Description:

Build your brand. Tell your story. Take advantage of a rare opportunity to build something great! At Stellantis, we're building a world leader in sustainable mobility and we're looking for technology game changers to be part of this automotive industry transformation. Tech will continue to disrupt the industry significantly in the next decade, and Stellantis' Software organization was established to build the most captivating experiences in the latest frontier of automotive technology. A critical element of defining this customer journey is the connected vehicle experience which is progressively bringing people and their vehicles closer together. Our connectivity ecosystem includes a myriad of technologies and systems that are dedicated to ensuring safety, security, assistance, and convenience. As a connected services delivery lead, you would be responsible for driving new frontiers in technology for an assigned product line, delivering connected services.

The Regional (North America / Europe / South America / Asia) Channel (mobile, web, wearables, voice services, in-vehicle info) Leader is holistically responsible for all the channel deliverables and launch for his/her respective region. Collaborates with the region's stakeholders from the commercial and marketing side to understand the region's feature plan. Responsible for defect management - focuses on coordinating across various QA stakeholders, brings resolutions in a timely manner and communicates targets and solutions to the stakeholders. The person must have a customer first attitude. They will track all the defects, solutions, solution verifications by the respective validation teams. The Regional Channel Leader works closely with the various stakeholders from the commercial, marketing and platform stakeholders in developing the overall Feature plans collaborating with the PMO teams. They will work with the validation teams and keeps track of all the defects by features, by channels, by vehicle lines and by brands. With his deep technical knowledge of the feature implementations, they will help in the preliminary triages in responsibility assessments (whether on-board or off-board). They will work with the channel leaders and ensures that the various ARTs (Agile Release Trains) and the respective product owners understands the criticality of defects, brands and feature release launch plans. Once the defect resolutions are achieved, they will engage the respective validation teams to very solutions and publishes to the end-to-end validation team. They will create various dashboards to showcase the metrics and presents to the Leadership teams. Keeps track of and plans the bug-fix releases and presents to the leadership the statuses periodically.

Key areas of responsibilities include but not limited to:

• Interact with the PMO on platform launch plans in the respective region


• Align w/ the feature launch plan for the region


• Collaborate with other validation teams and participate in the defect in-take meetings and ensure right defect ownership


• Defect communication to the channel leaders, the respective ARTs and the product owners


• Negotiate solution targets based on the feature launch timing and track the timings for status updates


• Track the metrics for defects and resolutions and maintain development and bug-fix capabilities of various ARTs


• Handles all the communication needs related to customer experience improvement action plans to the leadership at all the levels


• Align the feature development to the region's launch plan


• Defect in-take and right ownership allotment for all the features / vehicles / brands / regions


• Defect communication to the right ARTs and product owners


• Set the resolution timing expectations that realigned to the future launch plans


• Ensure resolution verification by the validation teams and communicate to the respective stakeholders


• Track repeat incidents and recommend fixes for repeat incidents


• Publish defect, resolution, effort, duration metrics


• Report to quality gates


• Get the features ready for launch track all the app ratings in the region and work with the customer experience improvement lead for the appropriate action plans


• Track all the mobile app usage metrics and inform the product owners