Field Service Engineer - RV at Garmin International in Elkhart, Indiana

Job Description:

We are looking for a full-time Field Service Engineer – RV for the Elkhart, Indiana area.

Responsibilities

We are looking for a full-time Field Service Engineer – RV in the Elkhart, Indiana area. In this role you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with emphasis on Garmin RV, Empirbus and Fusion Entertainment products. Other essential functions include: 

• Travel to customers facilities to provide regular on-site support of RV Installations


• Create written procedures to assist the correct installation, calibration, set-up and operation of Garmin RV, Empirbus and Fusion Entertainment products


• Provide training on correct installation, calibration, set-up and operation of Garmin RV, Empirbus and Fusion Entertainment products


• Assist in troubleshooting any problems with Garmin RV, Empirbus and Fusion Entertainment products


• Create regular monthly reports on the regular on-site support


• Accompany Sales personnel on OEM and dealer sales calls, as needed, as well as assisting the specification of Garmin, Empirbus or Fusion Entertainment products for sales quotes


• Answer customer and installer technical inquiries regarding Garmin, Empirbus and Fusion Entertainment products.


• Monitor, document, and report failure trends in Garmin, Empirbus and Fusion Entertainment equipment


• Identify and recommend improvements in Garmin, Empirbus and Fusion Entertainment products, documentation, and procedures


• Review owners manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted


• Communicate with Product Support and Warranty to identify problems that are occurring in the field.   Relate these problems and solutions back to the FSE Team

 

Remotely located Field Service Engineers: 

• Provide on-site support of RV OEM Installations and troubleshooting in an manufacturing environment


• Verify reported defective products at Customer’s facility


• Train customer’s personnel in the installation and operation of Garmin, Empirbus and Fusion Entertainment equipment

Qualifications

Qualified candidates possess a Bachelor’s Degree or equivalent Military/Trade school training OR a minimum of 4 years’ experience performing a role substantially similar to the essential functions of this job description. Other requirements include: 

• Must possess a minimum of 4 years work experience performing marine AND/OR RV electronic equipment installation/troubleshooting


• Must demonstrate a high level of interpersonal and verbal and written communication skills to work effectively across functional and organizational lines


• Must demonstrate a superior customer-oriented attitude


• Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook Must demonstrate an ability to prioritize and manage multiple tasks simultaneously


• Must be team-oriented, possess a positive attitude and work well with others


• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision


• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment


• Driven problem solver with proven success in solving difficult problems


• Excellent time management and follow-up skills


• Superior organizational and analytical skills with keen attention to detail and quality

Previous experience in a Marine OEM, RV OEM, or installing dealer facility is highly preferred!

 

Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their wellbeing and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from wellbeing initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.

 

EEO/AA/Minorities/Females/Disabled/Veterans