Hotel Front Desk Lead Agent - Full Time ( Rio All-Suite Hotel & Casino) at Caesars Entertainment in Las Vegas, Nevada

Job Description:

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play\" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Responsibilities/Purpose:

Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks. Complete necessary daily reports in a timely manner. Assists Front Desk employees with questions or problems that may arise. Supports the Hotel Manager. Provides positive comments to employees as well as corrective comments to negative actions. Maintains daily break schedule. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Secondary Job Functions:

Completes duties as assigned, acts as a role model always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all company policies, regulatory and state/federal laws.

1. Process check-in and check-out transactions for guest

2. Assist guests with questions about the city and property.

3. Assist guests with booking dinner, show, etc. when necessary.

4. Assists with guest service recovery when possible.

5. Maintains and Upbeat and Positive attitude at all times.

6. Responsible for being apprised of current events in hotel to assist guests.

7. Acts a liaison on behalf of the guest to expedite guest requests.

8. Maintains a professional and courteous attitude towards all guests (internal and external).

9. Anticipating guests needs and guest expectations.

10. Supervise team.

11. Able to work any shift.

12. Able to stand for long periods of time.

13. Experience in Front Desk or VIP services and/or LMS/CMS preferred.

14. Must possess excellent customer service, communication and multi tasking skills.

Essential Requirements:

Education: High School diploma or equivalent required. College degree preferred.

Experience: Minimum one-year customer service experience required, prior supervisory experience preferred. Previous Hotel, Room Reservations, and/or PBX experience would be a plus. 4year college degree preferred

Abilities: Must possess excellent oral and communication skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to work any day of the week any shift.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks.Complete necessary daily reports in a timely manner. Assists Front Desk employees with questions or problems that may arise. Supports the Hotel Manager. Provides positive comments to employees as well as corrective comments to negative actions. Maintains daily break schedule. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.