Essential Duties and Responsibilities i nclude the following; other duties may be assigned, as necessary. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Roles and Responsibilities:
Coordinates National Casino Marketing and casino group reservations and travel arrangements, maintains reservation files, maintains National Casino Marketing files and makes sound comping decisions.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies .
Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
Suggests products, services and experiences to guests.
Other duties as assigned.
Assists in room reservations, up to and including changing room types for players.
Assists with Caesars Rewards player cards, ensuring all guests have correct cards and correct tier.
Assist players with restaurant reservations. Assist players with all questions about all property events, promotions, entertainment, and events.
Meets and welcomes incoming customers on Air Program flights and motor coach, providing information and troubleshooting any problems or complaints.
Explain Caesars Rewards program and property amenities, entertainment and scheduled events. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information .
Sells Caesars Rewards program to potential new customers and up sells Caesars Rewards program to existing members
Stays informed of competitive promotional methods. Present on group departure to ensure quality of service and issue a Warm Farewell.
Establishes and maintains the good will of players, based on personal knowledge of the individual. Using customer services skills, works to ensure repeat visits.
Arranges and distributes welcome packets for arrival of charter groups.
Assists in creating and ensuring an entertaining and professional environment for flawless delivery and execution of service to players.
Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external.
Represent Harrahs at player events and special events.
Maintains high standards of courtesy, professionalism, and discretion in communication with or about players.
Communicates all critical information to pertinent areas of operation to maintain consistency and alleviate potential problems.
Communicates information and feedback on customer experience to the appropriate department manager.
Demonstrates a pleasant and enthusiastic demeanor at all times.
Serves as contact during guest visit in coordination with Hosts and other department representatives.
Maintains a thorough working knowledge of property and department policies and procedures. Related duties as assigned.
Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company perform the essential functions.
Must be at least 21 years of age.
Must pass drug test.
Maintain knowledge of current property events, promotions and attractions.
Comfortable working in a fast paced, dynamic environment.
Ability to work effectively in a team setting and independently.
Must present a well-groomed appearance.
Must adhere to uniform/appearance requirements.
Ability to appreciate and be friendly with all Harrahs Gulf Coast team members who are of various ethnic and cultural backgrounds.
Able to accept direction of Senior Leadership.
High school diploma or GED required.
Minimum of 1-year hotel/casino and/or customer service related experience strongly desired. Must possess upbeat, energetic personality.
Strong interpersonal skills; able to maintain composure and professionalism in all circumstances. Excellent verbal communication and sales skills. Excellent customer service skills.
Must have the ability to resolve problems to the satisfaction of both the customer and the company.
Must have the ability to independently maintain high levels of productivity. Must be able and willing to work various days and shifts as required.
Working knowledge of computers and Microsoft office required; experience with CMS/LMS systems desired.
Physical, Mental & Environmental Demands:
Able to read, write and speak English sufficiently to perform job.
Available to work any shift, holidays and weekends.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, and printer.
Able to tolerate a loud and noisy environment.
Able to stand and walk for extended periods.
Able to sit, stoop, reach and bend.
Able to lift 20 pounds.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Responsible for building revenue growth within the Casino Marketing Department. Performs a wide variety of administrative functions relative to the development of National Casino Marketing and branch office operations.