Process Improvement Manager - FinTech - REMOTE at Inmar, Inc. in Winston Salem, North Carolina

Job Description:

Position Summary:

Inmar’s dedicated Center of Excellence (COE) approach to onboarding new clients delivers a best-in-class experience focused on providing timely and seamless implementations that map how our industry-leading suite of services can best fit our clients’ current needs, as well as educating them on additional options to support them now and in their future growth.

Execute the highest priority improvement projects needed in the organization Operate with independence and objectivity while leading efforts to develop and implement Process Improvements, Change Management and standardization of business processes. Design and administer programs, policies, and procedures according to company and client specifications to ensure objectives are achieved. Develop and maintain tools, metrics, and reporting to monitor compliance, success and sustainability of new or enhanced business processes and standards. Support operations and cross-functional teams in developing procedures, training programs and metrics to support business and system changes.

Primary Accountabilities:

Operational (60%)

• Execute tasks as appropriate within each process improvement project




• Operate with independence and objectivity while leading efforts to develop and implement Process Improvements and standardization of business processes 




• Design and administer programs, policies, and procedures according to company and client specifications to ensure objectives are achieved




• Responsible for tracking all department KPI’s for reporting 

Strategic (40%)

• Identify, prioritize, lead the execution of process improvement opportunities




• Develop and maintain tools, metrics, and reporting to monitor adoption, compliance, success and sustainability of new or enhanced business processes and standards




• Identify process gaps and/or challenges within existing or new processes; work with internal partners to close gaps and/or address challenges 




• Regularly communicate new process improvement opportunities and updates on current initiatives to leaders

Required Qualifications:

• Bachelor’s Degree / MBA a plus




• Lean Six Sigma Black Belt or Master Black Belt certified




• 5-8 years related work experience in a client services role, experience in process improvement, a plus; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position




• Computer literacy with a statistical package such as Minitab, JMP, SPSS, or demonstrated ability to perform any statistical work needed through excel.




• Ability to concisely explain complex concepts to managers and associates




• Ability to develop strong business relationships within client services and other Inmar teams




• Be a proactive and entrepreneurial individual who will initiate action and achieve results in a changing environment




• Excellent creative instincts, a deep understanding of technology, and strong project management skills.



• Proficient in Google Suite and Microsoft Office Suite



• Competent in Salesforce




• Advanced Beginner iSeries




• Demonstrate a strong understanding of Fintech/financial products, services and tools

Individual Competencies:

• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.




• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.




• Establish Focus: The ability to develop and communicate goals in support of the business; mission.




• Collaboration: Works collaboratively with others to achieve group goals and objectives.




• Effective Execution: Translates broad conceptual understanding of the company’s strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.




• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.




• Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.




• Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.




• Vision & Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.




• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.




• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.




• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 




• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 




• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information to achieve results. 




• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 




• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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