Integration Reliability Technician I (Remote) at Arthrex, Inc. in Santa Barbara, California

Job Description:

Requisition ID: 53318 Title: Integration Reliability Technician I (Remote) Division: Arthrex, Inc. (US01) Location: Santa Barbara, CA

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. The Integration Reliability Technician. provides technical support for Synergy Matrix and Synergy.Net product lines by remotely supporting pre-stage setup, testing, troubleshooting, and solving issues for Arthrex integration customers. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Deliver world class escalated phone support to Arthrex sales agency representatives and medical facility employees.


• Achieve established goals typical for contact center transactional work, including ticket SLAs, ticket, and call quality.


• Provide occasional after-hours (on-call) support for critical technical issues.


• Serve as a technical subject matter expert on the operation, maintenance, management, and upgrade of hardware/software.


• Provide advanced level Local Area Network (LAN), Virtual Local Area Network (VLAN) and networking support to customers, agency representatives and team members.


• Responsible for assisting with Domain Name System (DNS), subnets, Dynamic Host Configuration Protocol (DHCP), firewalls, switch configuration, and default gateways in development lab, hospital sites and remote access.


• Provides escalated assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PC's.


• Provides technical expertise for Windows server administration.


• Review network utilization statistics to verify that Arthrex solutions are properly utilized, and support SLAs are met or exceeded.


• Act as a customer technical liaison to Arthrex's software development teams.


• Remotely support multiple software and/or hardware installation locations worldwide


• Maintain accurate updated documentation while performing essential job duties.


• Demonstrate ability to clearly communicate with coworkers and customers (verbally and in writing).


• Domestic travel may be required; up to 10%

Education and Experience:

• High school diploma or equivalent required.


• Bachelor's Degree preferred, preferably in Computer Science or related field.


• Certifications are preferred (examples: CCNA, CCNP, JNCP, MCSE, RHCA.


• 2 years of experience in hardware support preferred.


• 2 years of experience in working in a remote troubleshooting environment required.


• 2 years of experience in working with complex networking and server administration preferred.

• Understanding of IT protocols and security.


• Skilled in working with different functions and effectively coordinates their activities to achieve desired results.


• Excellent listening skills, including the ability to identify and isolate customers concerns or objections, in addition to excellent written and oral communication skills.


• Hardware setup, testing, troubleshooting, and validation.


• Ability to quickly learn and master new software programs.

• PC and various and specialized software.


• Computer proficiency in all Microsoft office applications required.

About Arthrex

Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing, and medical education committed to one mission: Helping Surgeons Treat Their Patients Better™. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide.

Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people's lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone's life. It's truly meaningful work.

Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees' lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect, and camaraderie. We also make important economic and philanthropic contributions to the communities we serve.

As a certified Great Place to Work® and one of the country's Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit.

We invite you to explore our numerous exceptional benefits at careers.arthrex.com or visit us on LinkedIn, Facebook, Twitter, or Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.