Intergrated Care Coordinator at Anaheim Admin in Anaheim, California

Job Description:

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Integrated Care Coordinator in Anahiem, CA.

The primary role of the Online Behavioral Health Services (OBHS) Integrated Care Coordinator is to provide administrative and clinical support to the OBHS team by assisting clients in scheduling appointments, ensuring ongoing care through follow up calls, conducting brief phone screenings, identifying appropriate community resources, providing warm handoffs to other behavioral health programs and community resources, and monitoring program referrals and waitlist. The Integrated Care Coordinator may also provide administrative support to the OBHS team and perform other tasks as determined by the LCSW Manager. The Integrated Care Coordinator will work closely with a multidisciplinary team that includes primary care clinicians and physicians and behavioral health providers to ensure a seamless experience for clients and staff.  This is a full-time 5-day/40 hours a week position that will be primarily remote, although there will be occasional in-person meetings.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 


• Benefits coverage starts after one full month of employment!


• Generous vacation, sick, and holiday benefits!


• Generous 401(k) matching contributions and more!


• 
  To view our detailed benefits guide, please visit our career site at www.pposbccareers.org
  

Responsibilities

• Serves as the first point of contact by phone for OBHS clients, and must be courteous, kind, and professional at all times.


• Schedules active clients with assigned therapist and conducts follow-up calls for canceled or no-show appointments.


• Conducts thorough phone assessments, including risk assessments, needs assessments, and program screening to determine appropriateness for services.


• Returns patient calls in a timely and efficient manner if unable to answer immediately.


• Provides appropriate referrals for clients needing additional services and maintains contact with clients until fully connected with a community resource


• Researches, identifies, and builds relationships with other community resources by calling outside agencies, gathering relevant information for referral process, and maintaining list of active resources.


• Manages waitlist and incoming referrals by identifying high-need clients, matching clients with available therapists, communicating with clients about the program, and updating referring physician/clinician on referral status.


• Works collaboratively with OBHS therapists and Melody Healthy physicians and staff.


• Provides administrative support to the OBHS team, including scheduling meetings, preparing agendas, and taking notes.

Qualifications

Minimum Education:

• Associate’s degree required.


• Bachelor’s degree in social work, psychology, or other related field strongly preferred.

Minimum Work Experience:

• Minimum 1 year of experience in client or customer-service positions.


• Behavioral Health Experience is strongly preferred.

Language Requirements/Preference:

• Bilingual candidates are strongly preferred.

Other Requirements:

• Strong written, verbal, and interpersonal skills.


• Must be self-motivated and have the ability to work without direct supervision.


• Demonstrated ability to multi-task and prioritize tasks with changing degrees of urgency.