This job listing has expired and the position may no longer be open for hire.

Dispatcher at Medical Transportation Management in State College, Pennsylvania

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

MTM is growing and hiring ……

What Will Your Job Look Like?

The Dispatcher works to direct the day-to-day route and trip operations.  Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

What You’ll Do:

  • Assist with all phone call information and dispatching of rides

  • Organize and route trips based on schedule and location to ensure optimal performance

  • Provide assistance to drivers for directions to destinations

  • Assist drivers and transportation providers with problems or issues relating to scheduling

  • Establish and maintain effective communication with transportation providers

  • Report and record all incidents to the applicable manager

  • Document and report provider no shows or on-time-performance issues

  • Inform transportation providers of their next-days trips and any new trips that occur

  • Monitor radio, telephones and on-road provision of service for quality

  • Record time of departure, destination, and expected time of return

  • Provide feedback on drivers’ performance

What You’ll need:

  • High school diploma or G.E.D. equivalent

  • 2+ years in transportation routing, dispatching, and scheduling expertise preferred

  • 1 year experience working with the applicable transit scheduling system preferred

  • Knowledge of GPS and GIS systems preferred

  • Possess valid authorization to work in the United States

Even better if you have...

  • Excellent communication and interpersonal skills

  • Good organizational skills with attention to timeliness and details

  • Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

  • Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

  • Ability to maintain high level of confidentiality

  • Regular attendance is required

What’s in it for you:

· Health and Life Insurance Plans

· Dental and Vision Plans

· 401(k) with a company match

· Paid Time Off and Holiday Pay

· Maternity/Paternity Leave

· Tuition Reimbursement

· Leadership Mentoring Opportunities

Pay Rate: $16.00

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.




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