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Claims Director – A & H Claims (Litigation Specialist) at Chubb in Whitehouse Station, New Jersey

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


 Claims Director – A & H Claims (Litigation Specialist)

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb is fundamentally committed to the creation of an inclusive, respectful, and equitable workplace. Through our policies and practices for recruitment, development, retention, and promotion, we seek a diverse workforce that is effective in our markets and communities and takes full advantage of the wide range of experiences and backgrounds provided. We view diversity as a key business driver that enables us to attract and retain the best talent, thereby enabling our high performance in any location.



This role is focused on technical claim handling for Accident & Health Chubb insureds nationwide. In this role you will manage complex coverage issues stemming from non-litigated or actively litigated claims. Specialist will be responsible for investigating and evaluating coverage for all potential policy exposures (local and global), establishing appropriate reserves, developing litigation strategies, and disposition plans. Specialist will work closely with any internal and external attorneys to develop appropriate investigation of damages, establish a litigation budget, and effectively manage the claim to the best possible outcome for Chubb. You will represent the Company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials. This position will require some travel, as well as coordinating with and servicing both internal and external business partners.



  • Handle and provide oversight for all complex and/or litigated A & H claims.

  • Provide outstanding customer service and work well with the insureds, internal and external attorneys, brokers and/or TPAs.

  • Coordinate policy benefits with other claims offices in other countries, if applicable.

  • Analyze coverage and communicate coverage positions, as warranted, with various leaders, business units and insureds, as applicable.

  • Conduct, coordinate, and directs investigation into loss facts,

  • Direct and closely monitor assignments to experts and defense counsel.

  • Evaluate information on coverage, liability, and damages to determine the extent of exposure to the insured and the Company.

  • Set reserves within authority or makes claim recommendations concerning reserve changes.

  • Travel to conferences, mediations, and trials as necessary. Travel ranges from approximately 15% to 25%, but it could be more as dictated by business needs.

  • Track specific litigation trends and provide necessary exposure analysis and findings to senior leadership and business unit.

  • Actively participate in and coordinates ERISA training and appeals reviews.

  • Assist with the training and development of litigation management for claims trainees.

  • Manage and oversees complaints from DOI, OGA, and BBB.

  • Review and approve subpoenas, waiver of liens.



  • Heavy litigation experience required.

  • Well versed in investigation techniques.

  • Strong negotiation and communication skills.

  • Ability to write about legal matters in a concise way.

  • Ability to manage claims in multiple jurisdictions.

  • Experience in Texas Non-Subscriber claims preferred.

  • Seven or more years’ experience as a claim professional or attorney with a high degree of specialized and technical competence in the handling of high exposure claims.



  • Technical knowledge of Accident & Health, Workers Compensation or General Liability claim handling required.

  • Strong background and demonstrated ability in dealing with significant coverage matters, including Additional Insured analyses.

  • Ability to properly assess liability and identify third party liability or subrogation opportunities

  • An understanding of the tenants of insurance and legal principles.

  • Working knowledge of industry best practices and procedures.

  • An ability to work independently and assimilate learning materials on many different subjects from various sources.

  • Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.

  • Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.

  • Demonstrated strong relational skills, particularly in adverse or high-pressure situations.

  • A law degree is not necessary, but it is recommended.


Who are we looking for?

Successful professionals at Chubb come from many backgrounds and experiences and bring rich diversity with them to our Company along with:

  • Strong leadership skills.

  • An inclusive mindset which allows differences to be leveraged for better business results.

  • Ability to work with multiple levels of leadership, various departments within Chubb, legal professionals, and other countries.

  • Teamwork and inclusion which draws on diverse ideas and perspectives; and

  • New ideas, innovation, and ways of thinking which support diversity.


Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences, and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

 Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.

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