Clinic Office Manager at QTC Management, Inc. in MADISON, Alabama

Job Description:

QTC is the nation’s largest provider of disability and occupational health examination services.  We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

QTC provides high-quality, timely, and customer-focused medical examination service solutions.  We honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment.  We celebrate diverse thinking and welcome contributions from all.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Competitive compensation and annual bonus


• Tuition reimbursement


• Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays


• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, 401(k) and flexible spending accounts


• An inclusive and ethical work place

In this rewarding role, you will:

• Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff


• Responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping


• Coaches, mentors and trains employees for growth and development opportunities in skill, knowledge and empowerment


• Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience


• Responsible for ongoing on-site provider satisfaction through engagement and retention efforts


• Training and implementation of all policies, procedures, goals and objectives for assigned staff


• Ensures strict confidentiality of all medical records, PHI and PII


• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)


• Responsible for managing clinic(s) budget to include medical and office supply inventory


• Assist Regional Managers with provider scheduling


• Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.)

Ideally, you will have:

• Strong leadership skills with the ability to prioritize and delegate effectively


• Strong verbal and written communication skills


• Demonstrated ability to work collaboratively with cross functional team members and with a sense of urgency


• Possess excellent organizational and follow up skills, with a strong attention to detail


• Possess and demonstrate skills necessary to analyze data and information 


• Demonstrate a high standard of business ethics and integrity


• Proficient Microsoft Office Suite


• Understanding of medical terminology


• Ability to learn and understand new proprietary software applications


• Clinic operations experience a plus


• Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education


• 4 - 8 years of supervisory, leadership or management experience, preferably in an Occupational, General or Internal Medicine work environment


• CPR certification required


• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Division Management