Virtual Concierge Representative at Ashfield Healthcare, LLC in Houston, Texas

Job Description:

We are seeking a Virtual Concierge Representative in support of the Inogen Portable Oxygen Concentrator Franchise.


The Virtual Concierge Representative is responsible for educating HCP offices around the process for the benefit and coverage validation process required for Inogen device delivery. You will interact with HCPs, including nurses and insurance specialists, managed care organizations (Medicare).


This is your opportunity to join Ashfield Engage and represent a top biotechnology company!



What's in it for you?

• Competitive compensation


• Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions


• Generous performance-driven Incentive Compensation package


• Competitive environment with company wide recognition, contests and coveted awards


• Exceptional company culture


• Recognized as a Top Workplace USA 2021

What will you be doing?

• Educating HCP offices around the process for coverage eligibility for POC therapy


• Ensuring that the HCP office understands all required documentation i.e. EOBs, certificates of medical necessity


• Communicating with HCP offices with a regular, deliberate cadence


• Acting with a sense of urgency


• Responding to questions from HCPs in a timely manner


• Following up on key action items to ensure HCP is reminded on what is needed for validation to be completed


• Partnering with RDMs to ensure timely deliver

What do you need for this position?

• 1+ years of total sales/service experience


• Customer service experience preferred


• Bachelor's Degree Preferred


• Competitive and sales driven with soft skills to work within a team structure


• Strong clinical, scientific and business acumen and ability to educate prescribers and key influencers


• Documented track record of positive sales results required


• Ability to independently manage territory sales plan and adjust as required to meet/exceed objectives


• Proficient using technology (Zoom, WebEx) platform to connect with customers

About Ashfield Engage



Ashfield Engage, part of UDG Healthcare, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Commercial, Patient Solutions, Medical Affairs, Market Access, and Event Experiences to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.


Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield Engage, visit us at: https://ashfieldengage.com/


Ashfield Engage is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.


Ashfield Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered. Apply Now