(F/T) Nurse Navigator (Concierge) -UHealth/West Palm Beach-Up to $7,500 Sign On Bonus at University of Miami in West Palm Beach, Florida

Job Description:

Current Employees:



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Transforming Lives



The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.


With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.


The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.


The University of Miami/UHealth has an exciting opportunity for a Full Time Nurse Navigator (Concierge) for their West Palm Beach Location. The Nurse Navigator:

• Serves as a Navigator for each patient going through the executive and/or high priority patient program.
  
  


• Reviews, patients' medical records, test results and any other documentation required for the first visit and throughout the cancer continuum.
  
  


• Assess patient needs upon initial encounter and periodically throughout their care, matching unmet needs with appropriate referrals.
  
  


• Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and to promote continuity of care.
  
  


• Identifies potential and realized barriers to care and facilitates referrals as appropriate to mitigate barrier(s).
  
  


• Verifies current demographic and insurance information with patients.
  
  


• Assures financial clearance prior to appointments and resolves any financial issues expeditiously.
  
  


• Serves as an initial physical point of contact, greeting and giving direction to patients and visitors.
  
  


• Provides wayfinding support at the site.
  
  


• Receiving patient and family members at check-in for consult and follow-up visits.
  
  


• Monitors patient/family wait time for appointments/treatment. Notifies supervisor of excessive wait time.
  
  


• Responds to and resolves patient and family/caregiver concerns and works in collaboration with patient experience and development team.
  
  


• Participates in coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.
  
  


• Serves as a liaison for patients, families, caregivers, staff, and referring physicians.
  
  


• Orients and educates patients, families, and caregivers to the healthcare system, multidisciplinary team member roles and available resources.
  
  


• Help to explain treatment recommendations to patients and caregivers and appropriately answer questions within their scope of practice.
  
  


• Communicates with physicians and care team as needed for new patient referrals and scheduling priorities.
  
  


• Provide telephone support by answering and directing incoming calls, taking appropriate messages and/or routing to the correct destination.
  
  


• Assist eligible/applicable patients' access appropriate clinical trials.
  
  


• Work with oncology nurse navigators and other facility/site leaders to hand off patients who have a confirmed or possible cancer diagnosis.
  
  


• Identify bottlenecks in the patient pathway and gaps in care; propose process improvement measures to address them
  
  


• Communicates with other staff to coordinate patient care activities.
  
  


• Refers patients to local and national community support groups/services when appropriate.
  
  


• Works collaboratively with Development Officer at the site for support of patient clinical needs and coordination of care.
  
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.





CORE QUALIFICATIONS





Education:



Bachelor's Degree in Nursing from an accredited institution




Certification and Licensing:



Valid Florida Registered Nurse Licensing (RN), BLS certification




Experience:



Minimum 2-3 years of relevant work experience


The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.


UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.


Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.


The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



Job Status:

Full time



Employee Type:

Staff



Pay Grade:

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