Manager, Third Party Administrator (TPA) at Chubb in Chicago, Illinois

Job Description:

Combined Insurance, a Chubb Company, is seeking a Manager, Third Party Administrator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB Summary 

The Manager is responsible for the strategic, operational, and service relationships with multiple Third-Party Administrators (TPAs) within Worksite Operations. Evaluate and administer contract terms that maintain our organization's brand integrity while leveraging partners' resources.  Collaborate with partners to present a unified solution to mutual clients.  Coordinate communications with partners and ensures all deliverables are met according to service level agreements.  The incumbent may support the evaluation of new relationships and facilitate contract negotiations including service level agreements, penalties, and reporting.

Responsibilities 

• Own and drive TPA business relationships, including appropriate vetting of new TPAs through necessary channels


• Organize and facilitate meetings between Third Parties and business areas as needed to identify and evaluate SLAs, compliance and risk audits, and prioritization of escalations and projects


• Ensure TPA execution of services, technology, and work products align with expectations


• Develop strategies and goals for the development and management of key TPA accounts; establish methods for measuring TPA effectiveness and efficiency


• Handle invoicing and tracking for all Worksite Operations TPAs


• Develop and execute proper reconciliation processes to ensure proper invoicing


• Collaborate with peers and other stakeholders to drive execution of goals


• Onsite visits may be required as needed (either to Chubb or TPA offices)

COMPETENCIES

• 
  Problem Solving:  Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts.  Looks beyond the obvious to get at root causes.  Develops insight into problems, issues and situation.   


• 
  Continuous Learning:  Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.  Takes advantage of formal and informal developmental opportunities.  Takes on challenging work assignments that lead to professional growth 


• 
  Initiative:  Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. 


• 
  Adaptability:  Ability to re-direct personal efforts in response to changing circumstances.  Is receptive to new ideas and new ways of doing things.  Effectively prioritizes according to competing demands and shifting objectives.  Can navigate through uncertainty and knows when to change course 


• 
  Results Orientation:  Effectively executes on plans, drives for results and takes accountability for outcomes.  Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.  Takes full accountability for achieving (or failing to achieve) desired results 


• 
  Values Orientation:  Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.  Is direct truthful and trusted by others.  Acts as a team player.  Acts ethically and maintains a high level of professional integrity.  Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” 

Skills

• Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs


• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight


• Ability to prioritize and manage customer expectations accordingly


• Solid project management skills with focus on problem solving

Education and Experience 

• Bachelor’s Degree required


• Insurance industry experience encouraged


• 5+ years of TPA/relationship management experience

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

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