NOC Technician II - Physical Infrastructure at Global Technology Associates in Littleton, Colorado

Job Description:

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Looking for a NOC Technician II - Physical Infrastructure in Littleton, Colorado.

What you will be doing as a NOC Technician II - Physical Infrastructure:

• Will be working in a 24/7 Service Support Centre.
• Will provide 5G Tier II Infrastructure support with virtualized ORAN systems deployed nation-wide.
• Will quickly analyze service and system issues, determine corrective actions, and implement steps to restore services, and will escalate complex issues to additional resources.
• Will provide ticket information on the corrective actions implemented. Corrective actions can range from hardware resets to Network Function stop/restarts.
• Will contribute to on-going process improvement reviews, identifying areas for automation and overall efficiency improvements to help increase service up-time and overall customer experience.
• Provide Network/Transport and ORAN second level operational support to detect incidents, troubleshoot problems and implement resolutions within deployed Network/Transport and ORAN systems.
• Engage and escalate issues with ORAN Tier III team when critical/time sensitive support and resolution is needed.

What you will bring to the table as a NOC Technician II - Physical Infrastructure:

• 3+ year experience in network operations, preferably in the wireless industry.
• Advanced understanding of Network/Transport operations and configurations.
• Experience with higher-level technology issues and troubleshooting to resolution.
• Ability to span departments to assist in resolving network event outages.
• Experience monitoring and troubleshooting wireless networks, related equipment and/or performance.
• Ability to multitask, meet objectives and solve issues in stressful situations with a high speed of completion and a high degree of accuracy.

What you didn't know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law .

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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