Outdoor Product Support Specialist at Garmin International in Tucson, Arizona

Job Description:

Are you looking for an exciting and challenging way to put your passions to work? Do you have a passion for active outdoor pursuits like camping, hiking, hunting, or trail running and helping others do the same? Are you excited to solve challenging problems in a creative way? Garmin is hiring a full-time Outdoor Product Support Specialist in our Tucson, Arizona office and we would love to invite you to join our team! 

Available schedules for this position:

• Mon-Fri 8am-5pm


• Please note that this is not a remote position.

Responsibilities

What We Do:

Promote and improve our Support Center

• Direct customers to self-service resources for convenient solutions


• Submit feedback to create new customer facing content or update existing content

Troubleshoot and Resolve Customer Disruptions

• Get hands-on with our products and assist customers to resolution


• Troubleshoot complex issues to determine root cause


• Build customer confidence by being a Garmin Customer and Product Expert

Identify and Escalate Issues

• Analyze, document and test product and software issues to create actionable engineering tickets


• Communicate and escalate trending product concerns to our engineering teams


• Collaborate with teammates to eliminate customer disruptions and advance the evolution of our products

How We Beat Yesterday:

Garmin Product Support encourages collaboration across teams and is committed to the success of our company and our customers. Regular 1:1 meetings with managers, goal setting, reviews and team huddles are a consistent rhythm across sites to define expectations and progress. Garmin sponsored classes, skills training and personal development workshops are offered and encouraged.

Qualifications

Who We Are Looking For:

What skills are required:

• High school diploma or GED


• Passion for the product segment for which you are applying and desire to grow


• Demonstrated customer service expertise


• Technical aptitude, strong computer skills, problem solving and troubleshooting ability


• Demonstrated reliable and predictable attendance


• Excellent verbal, interpersonal, and written communication skills

Other Desirable Qualifications:

• Experience using issue management software


• Experience with Garmin devices and/or software


• Demonstrated experience reading topo maps to navigate the outdoors


• Experience training and hunting with dogs, bow hunting, or skeet/trap shooting


• Demonstrated system level proficiency on Android and iOS devices

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.