TSS Mechanical Engineer I at BARTELL MACHINERY SYSTEMS, LLC in Rome, New York

Job Description:

The Position

This position is a member of the TSS (Technical Support and Service) Department. The TSS Mechanical Engineer 1 will report directly to the TSS Team Leader. This position requires basic knowledge of commercial equipment and mechanical abilities.

Job Description

Primary Responsibilities

• Perform satisfactory equipment start-up at Customer locations (typically with a two-person engineering team)


• Install/commission equipment according to defined planning, timelines and operating processes (on-site, US domestic or internationally)


• Provide correct and adequate equipment training to the Customer's operators and maintenance personnel


• Provide technical support and service to our Customers


• Assist in the compilation and content of equipment manuals


• Work with Mechanical Assembly team with commissioning prior to domestic/international commissioning trips


• Promote the sale of Bartell product and services to our Customers


• Provide Sales and Marketing personnel with technical assistance as required


• Assist in Marketing and R&D trials


• Provide feedback to Sales, Marketing and RPG departments through visit reports


• Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements


• Ability to diagnose and fix problems with Bartell equipment at Customer locations


• Utilize technical expertise to provide troubleshooting for customers regarding Bartell machines
  • Independent technical assistance maintaining 24 hour technical support hotline as required
  
  

Job Requirements

Education

• Bachelor's Degree; Associates Degree with 1-2 years of experience; OR High School/Vocational Degree with A minimum of 3 years of job-related experience

Skills & Relevant Work Experience

• Must adhere to all facility-wide safety standards and practices.


• Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills


• Candidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.


• Fluency in English


• Ability to oversee equipment startup and oversee the commissioning process for projects on a frequent basis


• Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.


• Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations)


• Ability to travel and work odd hours including frequent foreign and domestic travel


• Familiarity with machine alignment and balancing


• Manages daily reporting responsibilities as it relates to the position.


• Background in plant engineering or maintenance with experience in machinery troubleshooting


• Customer Interaction or Sales Experience


• General Machine Shop knowledge


• Excellent troubleshooting skills


• Candidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperation

Travel Requirements: Up to 65%

EOE M/F/D/V