Customer Business Manager (CBM) at Johnson Controls in CANTON, Ohio

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Job Details

What you will do

The CBM is the representative accountable for project management, supporting a geographical variety of sites. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.

Responsibilities include:

• Determine required resources and monitor work plan compliance




• Ensure timely completion of projects, within budget and scope  




• Adhere to and implement safety protocol




• Manage subcontractor relations




• Engage the relevant internal stakeholders




• Develop the project plan and monitor progress




• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques




• Performance measurement using project management techniques




• Manage the relationship with the client and relevant stakeholders




• Identify and manage risks




• Maintain project documentation




• Manage budgetary objectives and project constraints by conducting financial analysis




• Change Order and Variation documentation, costing and management




• Project Scope RFI’s and relevant documentation




• Review of code and regulatory documentation




• Ability to undertake both scheduled and ad hoc field observations and inspections




• Proficiency with report writing, design review/support, commissioning support, Quality Assurance / Testing




• Use and continually develop leadership skills




• Provide timely and effective communications with all employee levels within the project, the Customer’s organization, and JCI.




• Share process improvements and lessons learned with peers




• Develop spreadsheets, flow diagrams and process maps




• Perform other related duties as assigned

What we look for

Preferred

• Bachelor’s degree in Electrical or Mechanical Engineering or equivalent experience in a Facility Management, Construction or Project Management discipline with 5+ years’ experience




• Experience with directing, planning, developing projects




• Experience in management of multi-disciplinary teams and working groups.




• Development and/or adherence to critical environment policies and procedures




• Knowledge, experience with development and/or practice with emergency management plans




• Minor works project experience involving the affected operations




• Major works project impact experience in dealing with existing operations that may include such groups as occupational health & safety, administration, critical environments, etc.




• Major works project experience in dealing with architects, design engineers, general contractors, mechanical & electrical contractors, special systems installers, etc.




• Familiarity with Mechanical Systems (HVAC, Boilers, Chillers, Pumps, CRAC Units, etc.)




• Experience working on mission critical projects




• Experience with post construction warranty period review and rectification by applicable contractor




• Lead Customer meetings




• Oversee performance reviews for all on-site FM Team members and primary sub-contractors.




• Manage Contract Compliance requirements




• Perform periodic planned and random site ‘evaluation inspections’ to continuously monitor front line performance




• Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.




• Proficiency with Microsoft office suite of products (specifically Word, Excel, MS Project)




• Ability to adapt to new software programs




• Ability to multi-task and manage priorities




• Good communication - both verbal and written

If hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.