Navionics Product Support Specialist Summer/Seasonal at Navionics in Dartmouth, Massachusetts

Job Description:

We are seeking a full-time Navionics Product Support Specialist – Seasonal for our office in the greater Darmouth area.  In this role, you will be responsible for developing skills in customer service, product knowledge and technical troubleshooting in order to resolve issues for Garmin customers related to products, services, orders and other areas as needed.

Responsibilities

Are you looking for a great summer job with benefits and awesome perks? Are you a people-person who loves technology (especially Garmin products!) If so, Garmin is hiring for full-time summer 2022 positions on our Marine team within Product Support and we'd love to hear from you!

Schedule options for this position include Monday-Friday 8:30am-5pm.

Who We Are:

We believe that sharing our customer’s passion for our products and their active lifestyles makes us the best equipped to resolve issues and enhance user experience.  We accomplish this through teamwork, outstanding performance, and accomplishing what we say we will do.

Learn more about careers in Product Support from Auto Product Support Specialist, Levi. View his story here: https://bit.ly/3mY15XU

What We Do:

Promote and improve our Support Center

• Direct customers to self-service resources for convenient solutions


• Submit feedback to create new customer facing content or update existing content

Troubleshoot and Resolve Customer Disruptions

• Get hands-on with our products and assist customers to resolution


• Troubleshoot complex issues to determine root cause


• Build customer confidence by being a Garmin Customer and Product Expert

Identify and Escalate Issues

• Analyze, document and test product and software issues to create actionable engineering tickets


• Communicate and escalate trending product concerns to our engineering teams


• Collaborate with teammates to eliminate customer disruptions and advance the evolution of our products

How We Beat Yesterday:

Garmin Product Support encourages collaboration across teams and is committed to the success of our company and our customers. Regular 1:1 meetings with team leaders, goal setting, reviews and team huddles are a consistent rhythm to define expectations and progress. Garmin sponsored classes, skills training and personal development workshops are offered and encouraged.

Qualifications

Who We Are Looking For:

What skills are required:

• Passion for our product segments and an interest in becoming a Garmin product expert


• Demonstrated customer service expertise


• Technical aptitude, strong computer skills, problem solving and troubleshooting ability


• Demonstrated reliable and predictable attendance


• Excellent verbal, interpersonal, and written communication skills

Other Desirable Qualifications:

• Experience using issue management software


• Experience with Garmin devices and software


• Demonstrated experience with smart devices and Bluetooth integrated equipment (cell phones and automotive technology)


• Demonstrated proficiency on Android and iOS devices

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.