Senior CCaaS Architect at CyberCoders in Atlanta, Georgia

Posted in Other 7 days ago.





Job Description:

Senior CCaaS Architect If you are a Senior CCaaS Architect with experience, please read on! We help companies solve the most complex customer experience (CX) and contact center problemsequipping them with the strategies technologies cross-platform analytics and fresh thinking they need to delight their customers and meet the challenges of todays new Age of the Customer. If you have a passion around leading technical resources and CCaaS technology to solve complex Client projects let us know and apply today.
What You Will Be Doing Lead technical resource for CCaaS implementations on client projects
Ownership and responsibility for the end-to-end design of the technical architecture including:
-Routing strategy

-IVR design

-API approach and external data integrations

-Design and maintain reusable code libraries

-Advise on testing strategy and provide input into test plans

Responsible for estimating and supervising technical efforts for all phases of the project
You are the SME who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business.
Ability to communicate your technical design to both internal resources and Client teams
Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs
What You Need for this Position 10 or more years experience in Contact Center and UC environments designing, planning, documenting and implementing these architectures using the latest technologies.
5 or more years of software development, design, and testing of real time systems
Experience leading and mentoring engineering teams, conducting code reviews and establishing best practices
Experience with coding languages such as JavaScript, Python, Java, C++
Experience building and managing libraries of re-usable software components.
Ability to architect and build applications.
Experience with Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne or other cloud telephony platform.
Hands on development using REST and SOAP API integrations
SIP services/VoIP experience to include troubleshooting
Experience creating and presenting to clients
Network infrastructure experience is a plus
Ability and desire to mentor and coach team members
Travel: Ability to travel up to 30% (post pandemic)
What's In It for You - Vacation/PTO: 15 Days PTO
- Medical
- Dental
- Vision
- 401k: With company Matching
- Life Insurance
- Employee Assistance Program
- Critical Illness Insurance
- AD&D Insurance

Benefits - Vacation/PTO: 15 Days PTO
- Medical
- Dental
- Vision
- 401k: With company Matching
- Life Insurance
- Employee Assistance Program
- Critical Illness Insurance
- AD&D Insurance

So, if you are a Senior CCaaS Architect with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Amr Hassan
- Applicants must be authorized to work in the U.S.

*CyberCoders, Inc is proud to be an Equal Opportunity Employer*

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


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