Digital Account Manager at CyberCoders in New York, New York

Posted in Other 5 days ago.





Job Description:

Digital Account Manager If you are a Digital Account Manager with experience, please read on!

We are one of the most trusted TV news network in America. With an industry legacy of delivering innovative weather storytelling, first-class storm coverage and localized weather information. We deliver free local news, weather, sports, traffic and community news, geo-fenced to viewers zip codes; re-launched in late 2020, Local Now also offers hundreds of TV channels, movies, series and more across multiple streaming and connected platforms reaching viewers worldwide.
What You Will Be Doing Position Overview:

The Account Manager partners with Sales to provide white-glove service to Local Now clients. The AMs goal is to positively impact revenue, especially renewals, by building and delivering effective advertising service. Candidates should have prior account management experience, preferably within a media company, and a history of achieving a successful renewal rate. Candidates must demonstrate a grasp of media math, strong digital/OTT streaming media knowledge and excellent interpersonal communication and problem-solving skills.

Responsibilities:

Pre-sale:

-RFP Responses: Create media proposals with Planning and Inventory management; compile campaign parameters (whitelists, billing calendar, audience targeting, geographical considerations, marketing sponsorships, etc.); coordinate between departments to strategically respond to RFPs; address clients KPIs in proposal stage
-Facilitate productive internal cross-team communication between Research, Analytics, Planning, Ops, Ad Sales Marketing and Sales on new RFPs
-Support Sales AEs as they pitch and negotiate deals to closure; secure necessary IO confirmation and assist with reporting revenue to management

Post-Sale:

-Onboard new clients and secure Finance approval/credit check
-Review new and revised orders within order management system for quality assurance
-Communicate campaign handover to Operations to facilitate set-up and to ensure on-time launches
-Manage campaign kick-off calls with new clients, launch timelines, configuring and delivering weekly campaign reporting, pod calls, optimization recommendations and quarterly business reviews
-Confirm that screenshots are produced by Ops and sent to clients when requested
-Work with internal teams to manage and optimize the campaign
-Coordinate and lead weekly status calls with key clients
-Monitor and send weekly reporting
-Serve as lead contact for all day-to-day client communication, capable of troubleshooting issues by relating product knowledge or by knowing where to go for the answer
-Confirm creative is accessible to ACR partner and deliver creative when needed
-Ensures campaigns are set up to bill correctly and handle billing reconciliations
-Reviews Accounts Payable reporting to ensure accuracy, minimize financial loss to the company and correct errors in customer invoicing
-Educate and guide new and existing clients on best practices
-Maximizes client retention by delivering best-in-class service; while maintaining a problem-solving mindset and a sense of urgency
-Keep Sales AEs updated on campaign status, relationship management and assist with renewals
What You Need for this Position WHAT WE LOOK FOR

-3+ years proven work experience in digital video media
-Preferable experience in the OTT/FEP environment
-A bachelors degree in business, marketing, advertising or related field is preferred
-Knowledge of digital media trends and concept
-Analytically driven to make business decision
-Hands on experience with CRM software, account management systems, MS Office (PowerPoint, Excel, Word)
-Effective time management and organizational skills, as well as strong attention to detail
-Skill with data analysis and figure aptitude with a high level of accuracy
-Strong ability and comfort in client-facing scenarios
-Strong negotiation skills
-A refined sense of urgency and proven ability to prioritize requests in a timely manner
-Passionate about marketing and advertising, thus invested in the success of Local Now and its clients

Eligibility Requirements:

-Must be willing to work in office
-Willingness to travel
-Must have unrestricted work authorization to work in the United States
-Must be 18 years or older
What's In It for You -Medical insurance
-Vision insurance
-Dental insurance
-401(k)
-Disability insurance
So, if you are a Digital Account Manager with at least 3+ years of experience, please apply today!
- Applicants must be authorized to work in the U.S.

*CyberCoders, Inc is proud to be an Equal Opportunity Employer*

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


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