IT User Support Technician at Indiana University in Bloomington, Indiana

Posted in Other 7 days ago.





Job Description:

Department



EDUCATION (BL-EDUC-IUBLA)



Department Information



The Indiana University School of Education is known for preparing reflective, caring, and skilled educators who make a difference in the lives of their students in Indiana, throughout the United States, and around the world. Our graduates are regularly named the best teachers in the state for their innovative and creative approaches to educating students, and we prepare one third of the state's teachers. With over 20 Indiana Teacher of the Year recipients, 197 Lilly Endowment fellowship winners, and nationally ranked online professional development and degree programs, the School of Education is a leader in the field and has a tremendous impact on education in the state.


This position works in our school's Educational Technology Services department in our Contact Center and provides desktop support to various stakeholders in the school.



Why Work Here?




  • Make a difference. We believe in the power of education, and the work we do here is changing lives in schools and communities throughout the state, the country and the world.


  • A commitment to diversity, equity and inclusion. We believe that diversity, equity, and inclusion are vital to who we are and the work that we do as educators. Each month staff and faculty come together in our Community Conversations to learn with and from one another as we work tirelessly in our fight against racial injustice.


  • An outstanding benefits package. IU offers highly subsidized medical and dental plans for you and your family, and a free life insurance plan. 10% of your base salary is contributed towards a retirement plan, with no match required. Paid parental leave is available after one year of service, and you and your family can take advantage of a tuition benefit at a world-class university!




Job Summary



General Responsibilities


  • Provides mid-level technical support to faculty, staff, and students; resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.

  • Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions in support of students, faculty and staff.

  • Shares resources and training materials to assist users; identifies recurring difficulties/problems and reports on trends; updates documentation as needed.

  • Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.

  • Documents and tracks calls received, and follows up with clients until a satisfactory resolution is reached.




Qualifications



EDUCATION



Required



  • High school diploma or GED


Preferred




  • Associate's degree

WORK EXPERIENCE



Required



  • 2 years of computer support or related experience


Combinations of related education and experience may be considered



LICENSES AND CERTIFICATES



Preferred




  • COMPTIA A+ certification Upon Hire

SKILLS



Required



  • Proficient communication skills

  • Maintains a high degree of professionalism

  • Demonstrates time management and priority setting skills

  • Demonstrates a high commitment to quality

  • Possesses flexibility to work in a fast paced, dynamic environment

  • Highly thorough and dependable

  • Friendly and service-oriented

  • Experienced understanding of computer operating systems

  • Basic knowledge of Windows and Mac desktops and Microsoft Office suite

  • Skilled in utilizing and troubleshooting university systems




Working Conditions / Demands



This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.



Job Classification



Career Level: Intermediate


FLSA: Nonexempt


Job Function: Information Technology


Job Family: IT User Support


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.


This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.




Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



Contact Us



Request Support
Telephone: 812-856-1234
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