Medical Administrative Associate; Gilbert, AZ - CMG at Cigna in Gilbert, Arizona

Job Description:

Medical Administrative Assistant / Medical Receptionist

Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We're looking for a Medical Administrative Assistant / Medical Receptionist to join our fast-paced, customer-focused primary care/adult medicine/pediatric teams for our Cigna Medical Group office in Gilbert, AZ . If you've always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment... well, we're pretty sure you'll love this position.

Work hours: Typically Monday-Friday 8 a.m.-5 p.m. Some hours may vary based on the location.

Before we move on, let us tell you a little more about us. We're a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don't just care about your well-being, we care about your career health too. That's why when you work with us, have the opportunity to train, grow, and develop a career you will be proud of.

What you'll do:

• 
  Ensure day-to-day operations run like a well-oiled machine: Use your supernatural organizational powers to help manage the health care needs of our varied patient populations, accurately follow all policies and procedures, provide excellent customer service through all avenues of communication, practice in alignment with the scope of your certification or licensure, appropriately manage ambiguity, recognize appropriate ways to deal with conflict management, and properly document your efforts of all the care and information provided to our patients.

• 
  Get hands-on: For Medical Administrative Assistants, you will be checking-in and checking-out patients for their appointments. This will include obtaining insurance information, verifying accuracies of patient information, and processing payments accurately. Also, you will be the first "face" patients interact with in the centers, with the expectation that you put great customer service at the front of all you do. Other responsibilities include interacting with patients via phone, in person, or through our EHR and patient portal to communicate messages from our healthcare team and to provide patients with opportunities to schedule appointments, adjust appointments, or send messages to and from clinicians and support staff. Great communication is a "must" to be successful.


• Healthcare is an ever-changing world. We need to adjust to the changes in our environment so that we can provide the best care possible.


• 
  Be a superstar in the eyes of providers and patients alike: Help answer questions, concerns, and requests, either in person, through our EHR and patient portal, or by phone.

This job is for you if you:

• High school diploma or GED certificate


• Have excellent customer skills, and care deeply about providing empathetic, quality care to customers


• Have spent time in a healthcare environment


• Know your way around a computer

• 1+ year experience in the outpatient setting


• Bilingual (English/Spanish) skills

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.