Host - Makers Union at Thompson Hospitality Corporation in Reston, Virginia

Job Description:

MAKERS UNION · PUB FOR THE PEOPLE !

Reston's new Makers Union “Pub for the People” is looking for extraordinary people with heart, hustle, and the guts to join us on our mission:

To bring our local community (psst…we’re Restonians) together over delicious food + destination drinks while sharing the idea of a modern neighborhood pub that’s always welcoming to you and your any occasion.

 

Who’s behind Makers Union? Glad you asked!

We are a local restaurant group based in Reston, Va, called Thompson Hospitality. We own, operate, and lose constant sleep over several local restaurant brands, including matchbox, Big Buns Damn Good Burgers and The Rub Chicken + Beer. Our business was founded twenty-eight years ago on the belief that a successful hospitality business can be built by empowering our fellow team members to do whatever it takes to make our guests happy. We just happen to make GREAT food and drinks too!

Our recipe for success is pretty simple, it all comes down to people and process. We want to be the best place to work, and part of that is training you on our way of doing things so you can be a rock star at your job.

We are looking for Front-of-House team members to make our dining room, bar and communal coffee tables feel like a welcoming party. We are looking for Back-of-House team members to prepare crave-worthy food that never compromise.

 

Want to join us?
**Full-time and Part-time positions are available

To learn more about our company and to see our menu, please visit makersunionpub.com.

TO APPLY FOR A JOB, PLEASE EMAIL US WITH A LITTLE MORE ABOUT YOURSELF, IN ADDITION TO ATTACHING A RESUME OR BIO WITH YOUR PREVIOUS EXPERIENCE. 

 

GENERAL DESCRIPTION:

Practice strong telephone and guest service etiquette.  Accurately record reservations and information into Open Table. Warmly greet and seat guests in the highest professional manner, following all  SOPs and standards. Create memorable first impressions with guests.

JOB RESPONSIBILITES: These may change over the course of employment.

• Answers incoming telephone calls in a prompt and professional manner and according to company standards. Records and distributes messages accurately.


• Records reservations accurately into OT, capturing special requests and concerns as necessary.


• Manages reservations to effectively seat entire dining room, running efficient waits and call ahead diners according to company SOPs and standards.


• Practices complete guest service, using a warm greeting and welcoming guests with a smile.


• Appears, dresses, and acts in a professional manner.


• Possesses knowledge of food and beverages served as well as promotions and special events.


• Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance with company guidelines.


• Maintains dining room, entrance (interior and exterior), host stand, and restaurant throughout shift.


• Performs additional responsibilities, although not detailed, as requested by a manager at any time.


• Interacts verbally and listens attentively to guests, co-workers, and managers. 
  

Job Requirements

• Must be able to speak clearly and understand basic English to facilitate the communication process. 


• Ability to learn menu items and service procedures. 


• Ability to take direction and to work in a team environment. 


• Ability to work calmly and effectively under pressure. 


• Ability to learn and follow processes. 


• This position will spend 100% of the time standing and walking

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FOOD AND BEVERAGE

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