Patient Accounts Coordinator - Special Projects at New Season in MAITLAND, Florida

Job Description:

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Patient Accounts Coordinator 1

Job Description

New Season

Reports to: Director of Patients Accounts

Job Code: 319

Department: Revenue Cycle

FLSA: Non-Exempt

Direct Reports: 0

Job Summary:

Please note this position requires the successful applicant to work approximately one weekend (both Saturday and Sunday) each month. On the weeks where weekend work is required, the successful applicant would have Monday and Tuesday off instead.

This position will be responsible for, but not limited to, electronically process and update customer invoices. This will involve processing various types of payment (checks, credit cards, etc..), and resolve core issues of bounced checks, declined cards, etc. In addition to resolving issues, there are solutions that include; recording new customer information in the company's system and maintaining financial reports.

Essential Functions:

• 
  This role will focus on special projects within the department including moving balances from our legacy system to our new application, M2M.
  


• Handles system Accounts receivable reconciles and corrections from the field in practice management system on the patient's balance journal.

• Communicates patient account balances to the field relative to collection issues and payment plans.

• Keeps Patient Accounts Supervisor informed of any and all pertinent self-pay increases in AR by clinic that may arise.


• Prepare and process patient reimbursements to ensure receipt of payments from insurance/third parties/patients.


• Process various forms of payment


• Routinely monitors and assesses the collectability of self-pay AR balances.


• Maintains confidentiality and safeguards the operations of the business.


• Keep all lines of communication with the Clinic Operation Team to ensure individualized goals are met.


• Adheres to the service policy and principles of CMG/New seasons


• Other duties as assigned.

Supervisory Responsibilities:

(This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".)

None

Essential Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification:

This position requires a High School Diploma or GED.

Required Knowledge:

The candidate has an understanding of a balance journal and accounts receivable. Knowledge of computers, internet applications, accounting systems.

Experience Required:

This position requires a minimum of 2 years of Customer Service.

Minimum of 2 years of medical payment/adjustment posting experience

Skill and Ability:

The ideal candidate has excellent interpersonal oral and written communication skills. Attention to detail and solid organizational skills. Proficiency in Microsoft Office. Intermediate level skills in Microsoft Excel. Ability to maintain the highest level of confidentiality, discretion, and integrity.

Physical Demands/Work Environment:

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Finger Dexterity:

Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

Talking:

To convey detailed or important instructions to employees, patients, and applicants.

Hearing:

Ability to hear normal conversations and receive ordinary information.

Vision:

Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength:

Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

Working Conditions:

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to operate in an open work area with moderate everyday noise.

Core Competencies:

➢ Analytical Skills

➢ Business Acumen/Understanding the Organization

➢ Communication

➢ Detail Orientation/Attention to Detail

➢ Ethics/Values/Integrity

➢ Information Gathering

➢ Problem Solving

➢ Time Management

Mental Activities:

(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Reasoning Ability:

Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.

Mathematics Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumferences, and volume.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public. Ability to read write and speak fluent Spanish.

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