Client Banking Officer at Banc of California in Santa Ana, California

Job Description:

Client Banking Officer

Banc of California, Inc. (NYSE: BANC) is
a bank holding company with approximately $9.4 billion in assets and one
wholly-owned banking subsidiary, Banc of California, N.A. (the “Bank”). With
our 600+ dedicated professionals, we provide customized and innovative banking
and lending solutions to businesses, entrepreneurs and individuals throughout
California. We proudly partner with community organizations that provide
financial literacy, job training, small business support, and affordable
housing to help improve the communities where we live and work. With a
commitment to service and building enduring relationships, we provide a higher
standard of banking.

JOB SUMMARY:

Responsible for providing a full range of best in class professional servicing and fulfillment duties to both internal and external clients. Performs a variety of operational functions including, but not limited to, onboarding new deposit accounts and treasury products and services for both consumer and business clients with varying degrees of complexity.  Handles incoming calls and emails regarding account inquiries from clients and business partners, and ensures daily transactions are processed accurately and efficiently.  Consistently applies sound decision making techniques pertaining to inquiries, approvals and requests. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Onboards Business and Consumer depository products and services.


2. Completes Treasury Management (TM) set-up forms to enable TM products and services for business clients.


3. Fulfills various types of deposit account maintenance and supersede requests.


4. Gathers, completes and validates for accuracy – CDD/KYC requirements and forms to support depository and TM services.


5. Provides clients with detailed information about their depository and/or TM products and services.


6. Responsible for transaction and wire requests up to prescribed authority limits.


7. Processes, solves, and answers customer inquiries, transactions, or problems while using sound judgment and experience, based on precedent, example, reasonableness or a combination of these.


8. Works daily requests and performs account maintenance, reviews transactions, related documents, verifies work, processes, reconciles, approves routine and complex transactions, and obtains appropriate approvals (i.e. Wire Transfers, Exception Item Processing, Non-Post, Fraud Alerts, Research, Adjustments, Stop Payments, Debit Cards, Mobile Capture Limits, RDC, etc.).


9. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with clients and frontline staff.


10. Actively seeks cross-sale opportunities to support clients banking needs.


11. Communicates directly with clients and/or Business Units to ensure accurate completion of requests and resolves issues by navigating the bank’s various departments on the client’s behalf.


12. Collaborates with business partners; works with legal, BSA and other internal business partners to solve unique setup requests.


13. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.


14. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values


15. Follows bank guidelines and obtains necessary information and documentation while staying within established service level agreements.


16. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.


17. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.


18. Performs other duties and projects as assigned.

Banc
of California is an equal opportunity employer committed to creating a diverse
workforce. All qualified applicants will receive consideration for employment
without regard to age (40 and over), ancestry, color, religious creed
(including religious dress and grooming practices), denial of Family and
Medical Care Leave, disability (mental and physical) including HIV and AIDS,
marital status, medical condition (cancer and genetic characteristics), genetic
information, military and veteran status, national origin (including language
use restrictions), race, sex (which includes pregnancy, childbirth,
breastfeeding and medical conditions related to pregnancy, childbirth or
breastfeeding), gender, gender identity, gender expression, and sexual
orientation. If
you require reasonable accommodation as part of the application process please
contact Talent Acquisition Partner.

• Knowledgeable of consumer and business account types and document requirements.


• Knowledge of regulations.


• Strong organizational and time management skills.


• Strong oral, written and interpersonal communication skills.


• Ability to develop rapport with clients, peers and partners.


• Ability to adapt well to change, work independently and in a group, understand and apply oral and/or written instructions, understand, remember and communicate routine information, understand complex problems and to collaborate and explore alternative solutions.


• Ability to make decisions that have moderate impact on the immediate work unit.


• Be able to organize thoughts and ideas into understandable terminology.


• Organize and prioritize own work schedule on a short-term and long-term basis.


• Ability to complete routine forms, letters and/or conduct routine oral communication.


• Ability to make informal presentations.


• Must be fully vaccinated for
  COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof
  of vaccination by start date.

• High School diploma required. College degree preferred.


• A minimum of 1 year of client services experience required.


• 1 year of Banking or Financial Services, business, or equivalent work experience required.


• Experience in complying with Know Your Customer/Customer Identification Programs.

Salary: