Receptionist/Scheduler(DHWC-Oral Health) (9899) at Methodist Healthcare Ministries in San Antonio, Texas

Job Description:

Mission

"Serving Humanity to Honor God"

This mission also includes Methodist Healthcare Ministries' one-half ownership of the Methodist Healthcare System - the largest healthcare system in South Texas. This creates a unique avenue to ensure the Methodist Healthcare System continues to be a benefit to the community by providing quality care to all and charitable care when needed, and it provides revenue to Methodist Healthcare Ministries for its programs.
Vision

"To be the leader
for improving wellness
of the least served"
Essential Duties:

• Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department
• Schedules, updates and accommodates patient preferences for patient appointments for multiple providers and departments
• Maintains privacy of protected health information (PHI) in accordance with HIPAA
• Maintains medical and/or dental electronic records
• Supports all clinic and clinical support areas of organization to include: Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.
• Collects payments for services and products and prepares deposits daily
• Collects and reviews registration documents
• Provides excellent customer service
• Process request for external medical records
• Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel
• Orders, receives, and maintains office supplies
• Assists in the resolution of complaints, requests and inquiries from all patients
• Routes incoming, outgoing mail and correspondence, including e-mail and faxes
• Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating
• Responds rapidly and appropriately to complaints, volatile patients and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education/Experience :

High school diploma or general education degree (GED) required. Two years receptionist experience in a healthcare setting required. Two years of college education within a Business or Executive Secretarial Science program preferred.
Language Ability :

Ability to read and interpret documents such as simple instructions, short correspondence, and memos. Ability to effectively present information to clients, patients, and other team members in the organization. Fluent in English. Spanish bilingual required.
Reasoning Ability :

Ability to apply understanding to carry out instructions furnished in written, oral, or schedule form. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates and Licenses :

None
Computer Ski lls:

Demonstrate working knowledge of the Internet, Outlook, and Word. Ability to learn electronic health record software.
Work Environment and Physical Demands:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is exposed to a medical, dental office environment

having direct contact with patients and clients. Position necessitates bending, stooping, twisting, turning, walking, climbing step stools, sitting and standing for periods of time. Must be able to lift and maneuver 25 pounds.

Methodist Healthcare Ministries (MHM) and subcontractor(s) shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Methodist Healthcare Ministries (MHM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

MHM complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MHM expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MHM's employees to perform their expected job duties is absolutely not tolerated.

MHM makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodation would impose an undue business hardship. Please let us know if you need an accommodation to participate in the application process.

Alternative application methods are available for individuals who are unable to use or access our online application system.