Application Performance & Monitoring Manager-IT-Technology at Federal Reserve Bank (FRB) in Richmond, Virginia

Job Description:

Company

Federal Reserve Bank of Richmond

The Richmond Fed is the proud home of the Federal Reserve’s National IT organization—a nationwide team delivering technology solutions and support across the Federal Reserve System. Many National IT employees are located in Richmond, while others are based across the U.S. at other Federal locations.

When you join our team, you’ll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. Bring your passion and we’ll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It’s all part of what makes #MyRichmondFed a great place to work!

About the Opportunity

We are seeking a manager candidate focusing on supporting the Application Performance Monitoring and Management (APMM) Chapter. This position will lead the team focusing on performance engineering activity in support of mission critical systems / customers. The APMM Manager will oversee a team responsible for designing, implementing, optimizing the monitoring, performance and alerting for on-prem, Cloud, hybrid business applications. They will work closely with National IT product teams to select tools, develop standards, identify where optimization and automation is needed, driving the delivery of capabilities and solutions. This position will assist engineers while being accountable for maintaining management best practices. This is not a “Coach-Player” position: This position is managerial only.

What You Will Do:

• Accountable to drive adoption of APMM best practices, empower teams to optimize and automate, enable continual improvement, toil reduction and develop capabilities to measure error budgets, SLI’s and SLOs.


• Oversee and be accountable for product outcomes and product support throughout its lifecycle (e.g., concept, design, development, launch, ongoing enhancements/maintenance, and retirement) within an Agile environment.


• Lead the implementation of APMM strategic product roadmaps and long-term vision to support goals and ensure delivery of quality product(s).


• Lead product managers/owners, business analysts, and cross-functional teams responsible for entire product life cycle, ensure agreement, and champion value of the product.


• Oversee design and implementation of multiple product adoption strategies, including organizational change management and training.


• Oversee the product user support and ensure product issues are addressed according to the agreed upon service level agreement (SLA).


• Guide development of funding and pricing strategies, if applicable.


• Perform people management responsibilities such as hiring, staff development, coaching, employee performance appraisals, compensation decisions, and other personnel actions for on-site and remote management and staff.


• Stay up-to-date with customer needs and industry trends to identify opportunities for product enhancement, ensuring the voice of the customer from product vision through product roadmap is represented.


• Cultivate relationships with important partners to ensure delivery and overall satisfaction of quality product(s) and services.


• Excellent influence and negotiation skills; ability to facilitate discussions around complex issues and bring them to resolution.


• Excellent written and verbal skills with ability to present ideas in a business and user-friendly language.


• Ability to adapt to continually changing priorities and evolving delivery schedules.

Education and Experience:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field / equivalent experience.


• 5 years of experience with direct supervisory responsibilities, with at least three years of building and driving high performing empowered autonomous teams.


• 3+ years of leading the support of complex platforms, optimizing, troubleshooting, and providing service excellence.

Qualifications:

• Experience in monitoring, alerting and performance management of FRS applications and hosting platforms 


• Experience working in with Enterprise Change Management / Systems of Record (Remedy, ServiceNow)


• Experience successfully leading team(s) within Agile environment and a Product Model Org Structure.


• Experience creating strategy and organizational change management.


• Progressive knowledge pertaining to concepts and principles in functional area. General knowledge of department/business lines, Reserve Banks, and / or System operations, policies, procedures, and technologies.

• Responsible for understanding and applying risk management discipline in decision making and contributing to his or her function`s risk management.


• Demonstrated ability to develop and maintain relationships, balance multiple stakeholder interests, and build coalitions.


• Strong interpersonal communication, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.


• Excellent organizational and communication skills. Able to present information within all settings in a credible, confident, and influential manner.

• Understanding or experience with cloud technologies and terminology, Cloud certifications a plus.

• Equivalent education and/or experience may be substituted for any of the above requirements.

• Hours of Work: May require extended work hours. Occasional travel including overnight stays may be necessary.


• Performs other related duties as assigned.

Discover the Reason Why So Many People Love It Here!

The Federal Reserve's National IT organization is a nationwide team delivering technology solutions and support across the Federal Reserve System.

As we build a dynamic technology organization of the future, we are dedicated to promoting a diverse and collaborative workforce. Together across teams and geographies we're creating a workplace where accomplished people of all backgrounds and experiences can thrive, innovate, and inspire.

Bring your passion and expertise, and we'll provide challenging and purposeful IT careers, opportunities to grow, and many benefits and perks that support your health and wealth. In addition to a great compensation package, we offer a comprehensive benefits package and professional development opportunities. We also offer other programs designed to contribute to your engagement and overall well-being like Back-up Child and Elderly Parent Care, Adoption Assistance, Family Care Leave, and Employee Assistance Programs. Flexible work arrangements and work/life balance are part of our culture.

When you join Federal Reserve’s National IT organization, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

• Great medical benefits


• Pension and 401(k) with employer match


• Paid time off


• Tuition reimbursement


• Employee resource networks


• Paid volunteer leave


• Flexible work options


• Onsite amenities that make working here fun!

Other Requirements and Considerations:

• A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.


• If you need assistance or an accommodation due to a disability, please notify rrich.recruitment@rich.frb.org.


• The hiring range of the POSITION is 140,000 – 160,000 annually. For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.


• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.

The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Supervisory/Management

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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Salary:

$151,500.00

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