Caesars Rewards Supervisor I (Harrah's Kansas City) at Caesars Entertainment in Kansas City, Missouri

Job Description:

JOB TITLE: Supervisor, Marketing I

DEPARTMENT: Caesars Rewards

REPORTS TO: Manager, Caesars Rewards & Promotions

SUPERVISES: Total Rewards Rep

GRADE: H15

Company Overview:

Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 76 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Caesars also owns the World Series of Poker® and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment.

Job Description :

• Provide direction and guidance to Caesars Reward staff to ensure superior and timely service.
• Interact with guests throughout the casino to increase awareness and utilization of Harrah's Total Rewards program and benefits.
• Provide service and technical training to Total Rewards staff.
• Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained.
• Issues new and replacement Caesars Rewards Cards to guests.
• Assists guest with all data integrity account issues; to include combined accounts, out of sync mail files, suspended accounts, pin creation, changes and resets, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons.
• Prohibited from adding points to players accounts.
• Performs all routine opening/closing responsibilities.
• Manages customer lines and sign messages.
• Resolves guest/host conflict.
• Facilitates communication between the Caesars Rewards department and other departments.
• Authorizes Total Rewards comps in excess of $500.
• Ensure compliance with internal regulations and Missouri Gaming Commission regulations.

Knowledge, Skills & Education Preferred :

High School Diploma. Excellent communication and organizational skills. Must be able to type 30 - 35 word per minute. Previous computer skills preferred. Must enjoy working with the public. Displayed leadership ability. Previous experience working in a customer service position.

Physical Requirements:

This position may require long periods of sitting, standing. Must be able to lift up to 40 pounds on an occasional basis, reach above head occasionally, bend below knee level occasionally, and rotate torso periodically. Must be able to read, write, and understand basic English.

Licensing and Certification Required :

Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah's North Kansas City.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Revised 7/2012

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.