Operations Client Service – Senior Associate at State Street in Quincy, Massachusetts

Job Description:

Who we are looking for

The Business Onboarding and Transitions team (“BOaT”), a sub-set of Global Business Integration within Global Delivery, is seeking a talented, detail-oriented individual to join a growing team dedicated to the opening and ongoing support of customer custody accounts.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As the Operations Client Service - Senior Associate

you will:

• Act as the point of contact between both internal teams and external clients on the local market requirements to establish securities and cash accounts for our client base.


• Prepare and review foreign market account opening and amendment documentation from start to finish by following department procedures.


• Work closely with internal teams and external clients to ensure all foreign accounts are up to date and active for trading, including periodic market renewals.


• Work with sub-custodians to ensure markets are opened up accurately and timely


• Maintain reporting of all items relating to assigned client base and markets.


• Work closely with management to raise issues and limit exposure and market risk to clients.


• Assist manager with ensuring project milestones are achieved on a timely basis.


• Work with clients to ensure proxy documentation is on file ahead of Corporate Events


• Ability to multitask, ensure accuracy and adhere to deadlines.


• Able to handle complex issues and escalate when necessary.


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What we value

These skills will help you succeed in this role:

• Attention to detail, strong organization skills, ability to work in a fast paced / constantly changing environment.


• Strong communication skills and must be comfortable hosting calls with internal and external stakeholders


• Employees who are committed working as part of a Client Service Team.


• Ability to multi-task.

Education & Preferred Qualifications

• Bachelor’s Degree


• 3 or more years of relevant experience in the financial service industry, custody knowledge preferred.  

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

COVID-19 Protocols:  Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

Salary: