SPA EXPERIENCE COORDINATOR - Full Time- Fairmont Sonoma Mission Inn & Spa (Hotel) at Fairmont Sonoma Mission Inn & Spa in Sonoma, California

Job Description:

SPA EXPERIENCE COORDINATOR - Full Time- Fairmont Sonoma Mission Inn & Spa (Hotel) Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
• Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
• Assist with incoming Spa Concierge related questions and coordinate spa programs as requested.
• Provide general departmental assistance, special projects, group Spa reservations, etc.
• Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
• Attend all departmental meetings and trainings.
• Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
• Respond quickly to guest requests or complaints and see that appropriate action is taken.
• Follow up to ensure guest satisfaction
• Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
• Work in Fidelio for all reservation information inquiries.
• Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information.
• Clock in and out accurately, and follow break-time/lunch guidelines.
• Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
• Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility
• Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed/posted throughout the day. Assist/resolve guest billing disputes
• Reserve and confirm Spa appointments for future and in-house guests and members
• Review information log/file for information, keep Rotunda Desk clean, tidy and free of obstructions
• Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and list contents on the Cash Activity Sheet on a daily basis
• Provide Night Audit with accurate daily accounting records and information
• Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information., clock in and out accurately, follow break-time/lunch guidelines
• Attend departmental meetings and trainings as scheduled.

SUPERVISORY RESPONSIBILITES

N/A

Your experience and skills include:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proper and current certification or licenses as mandated by the state of California.
• Prior practical experience in a professional environment. Spa/ hospitality experience preferred by not required.
• Strong interpersonal skills and high level of guest service orientation.
• Ability to work with a diverse population of guests and team members.
• A friendly, personable disposition and positive attitude.

Your team and working environment:

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, we know that only together we can do amazing things. A community ofservice professionals coming together with a common purpose to welcome, connect, and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer EOE/M/F/V/D.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS