Front Desk Representative - fulltime at Sonesta International Hotels Corporation in Irvine, California

Job Description:

Fundamental Requirements

• Greet and welcome all guests approaching the Front Desk in accordance with the hotel standards.


• Answer guest inquires about hotel services, facilities, and hours of operation in a timely manner.

• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

• Review Front Office log and Trace File daily.

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.


• Follow all cash handling and credit policies.


• Be aware of all rates, packages and special promotions


• Be familiar with all in-house groups.


• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

• Be familiar with hospitality terminology.


• Have knowledge of emergency procedures and assist as needed.


• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.

• Always use proper two-way radio etiquette when communicating with other employees.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Balance and prepare individual paperwork for closing of shift according to hotel standards.


• Maintain and market promotions and guest programs.

• Maintain a clean work area.

Education & Experience :

• College course work in related field helpful.


• Experience in a hotel or a related field preferred.


• High School diploma or equivalent required.


• Computer experience required.


• Customer Services experience preferred.

Physical requirements :

• Flexible and long hours sometimes required.


• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Ability to stand during entire shift.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Apply Now