Colleague Technology Experience Researcher - Express Scripts at Cigna in Memphis, Tennessee

Job Description:

Help us research our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have change management or data reporting experience? If so, prepare to innovate, create, and inspire. The Colleague Technology Experience Researcher Experience Owner Advisor (Data Measurement & Reporting Advisor) will be responsible of using knowledge of social science and experience to lead analytical, experimental, investigative and other technical fact-finding work for defining feature behavior or enhancements for significant portions of the user experience supporting product development; solving unique and complex problems that have a broad impact on the business. The researcher will influence design and business strategy to create actionable research programs that address complex user experience and product definition questions.

Responsibilities

• Execute research studies using a broad range of methods (e.g. moderating interviews, usability, focus groups, contextual evaluations, diary studies; design and program surveys) directly, in collaboration with other research staff, or using vendors.


• Present findings and implications (from a single study or a combination of multiple studies and/or data sources) to stakeholder audience.


• Actively looking for ways to share insights with a broader internal audience on studies and latest industry trends.


• Define testable hypotheses that are relevant to the business and design approaches to addressing general user experience and product marketing questions.


• Turn quantitative insights into innovative solutions for future implementations


• Investigate and socialize new technology, processes, and/or research approaches.

Qualifications

• High School diploma; Bachelor's degree preferred.


• Experience driving best practices related to product research


• Proficient in MS Office suite - Word, Excel, PowerPoint, Outlook; strong written and verbal communication skills for research communication and design recommendations.


• Experience working a problem from start to finish - defining the problem, identifying the data needed to address the problem, locating data, building the necessary model(s), and communicating the results.


• Data visualization and strong presentation skills (in addition to strong analysis skills) are key in this role to help support design decisions at scale.


• Social science research methods (e.g. usability, surveys, observation), qualitative and quantitative data analysis, foundational statistics.


• Experience with usability and accessibility.


• Apply expertise to new approaches - identifying new and unique ways to address UX challenges via collaboration, skill acquisition, or novel approaches to existing challenges.

This role is WAH/Flex, which allows most work to be performed at home. WAH/Flex employees must be fully vaccinated against COVID-19 if they choose to come onsite or if required to periodically come on-site.

For this position, we anticipate offering an annual salary of $84,100 - $140,100, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.