Director of Housekeeping at Lenbrook in Atlanta, Georgia

Job Description:

Job Summary:
The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property.
 

Essential Functions of the Job:
•    Select, staff, and train qualified housekeeping candidates.
•    Responsible for training, motivation, team building, and increasing associate engagement.
•    Responsible for the cleanliness of all areas: private residences, common areas, meeting spaces, restrooms, indoor and outdoor amenity spaces, and all entry and exit points.
•    Responsible for the room set up and break down of functions following the established event planning standards.
•    Attend monthly and weekly event planning meetings and support events set up and take down as defined. 
•    Manage, organize, and oversee special requests.
•    Communicate with other departments to ensure a high-quality product and service level is delivered to guest and residents.  
•    Develop proactive communication, using Lenbrook communication standards in proper channels, for any service disruptions, service changes, new services and other initiatives that impact life at Lenbrook for residents or staff. 
•    Provide consultation and written reports to Vice President Hospitality Services concerning housekeeping issues.
•    Develop, administer, and deliver housekeeping service standards and service recovery training programs to all Lenbrook housekeeping associates.
•    Develop and implement housekeeping policies, procedures, and processes
•    Maintain good performance and efficiency levels by setting quality standards and identifying performance improvement opportunities.  
•    Prepare, manage, and meet the operating budget.
•    Control all expenditures relating to housekeeping, including, labor, supplies, and equipment.
•    Promote complimentary services and ancillary services not included in the resident housekeeping package and price and record revenue appropriately (e.g. grout cleaning, spring cleaning services). 
•    Responsible for managing the laundry services.
•    Provide a clean and safe environment for associates, residents, and guests.
•    Knowledge of the correct floor maintenance procedures.
•    Ensures uniform policy and personal image standards are observed by direct reports.
•    Demonstrate and champion the service standards known as The Lenbrook Way, and the organization values known as RITE.   

•    Ensure that quarterly coaching sessions are completed in a timely manner. 
•    Develop and implement the yearly housekeeping goals

Skills and aptitude required:
•    Must have ability to read, write, and follow written and verbal directions.
•    Must be able to plan, organize, develop, interpret, and implement the programs, goals, objectives, policies, and procedures of Lenbrook.
•    Must be knowledgeable of proper cleaning and disinfecting procedures that meet the highest level of hospitality services.
•    Must be knowledgeable of all government regulations on proper procedures pertaining to the disinfecting process.
•    General knowledge of the proper equipment for maintaining flooring, upholsteries, etc.

Physical requirements:
•    Ability to stand and walk short and long distances for extended periods of time.
•    Must be able to lift and carry objects more than 50 pounds.
•    Requires reaching above, below and at shoulder level.

Education and Experience Required:
•    Bachelor's degree in hospitality or similar industry preferred.
•    3+ years management experience in boutique hotel industry.
•    Basic knowledge of MS Office.
•    Flexible schedule, able to work evenings, weekends, and holidays.
 

Lenbrook Square Foundation, Inc requires all Associates to be fully vaccinated against Covid-19. Fully vaccinated is defined as having two (2) doses of either the Moderna or Pfizer Covid-19 vaccinations, or one (1) dose of the Johnson & Johnson Covid-19 vaccination, plus 14 days.

In order to move forward in the application process, you must have received all required doses of the Covid-19 vaccination.