Route Collector at Owl Music LLC in Columbia, South Carolina

Job Description:

Job Summary:
The Route Collector/Driver drives a company vehicle over an established route in the Columbia, SC area to deliver products or render services and fills and maintains amusement and ATM machines. The Route Collector/Driver is the face of the company and must project a professional and positive image of the company at all times while maintaining and building excellent client and customer relationships.

Duties/Responsibilities:

Respond to service calls, resolves customer issues, and supports management in maintaining strong customer service within the region.
Maintain proper inventory levels and product distribution over assigned territory.
Perform product rotation in amusement machines
Emphatically listen, evaluate, and resolve service complaints.
Be accountable for receipt of goods, products, invoices, delivery tickets, and cash and quarters received or collected.
Prioritize service calls according to urgency and current location.
Troubleshoot all malfunctions to perform necessary repairs and/or assist with scheduling Service Technician to perform repairs.
Complete all necessary documentation for device entry and logs.
Reconcile collections.
Performs other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills, with great attention to detail.
Ability to remain professional in tense situations.
Must be able to be bonded.
Driver's license with good driving record.
Background check required.

One to two years of experience in a customer service position preferred or a minimum of one year of related experience.
Proficient with handheld computer; training provided.
Ability to operate or learn material handling equipment.
Ability to work independently and in a fast-paced environment.

Education and Experience:

High school diploma or equivalent required.
Experience with amusement software a plus.
Experience with ATMs a plus

Physical Requirements:

Prolonged periods of standing and sitting.
Must be able to lift up to 50 pounds regularly.