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Key Account Manager - ICIS at RiskSolutions in Houston, Texas

Posted in Other 30+ days ago.





Job Description:

ICIS is a global source of Independent Commodity Intelligence Services. We connect data, markets, and customers to create a comprehensive, trusted view of global commodities markets, enabling smarter business decisions that optimize the world's resources. Over the past four decades, we have cultivated deep expertise in downstream petrochemicals supported by our ever-expanding reach in the energy and fertilizer markets. Today we are the world's largest and trusted petrochemicals market intelligence provider. We exist to help businesses make strategic decisions, mitigate risk, improve productivity, and capitalize on new opportunities.


At, ICIS we make some of the world's most important markets more trusted and predictable by providing data services, thought leadership and decision tools. As result of our unmatched global presence, we deliver targeted connected intelligence to influence thousands of decisions across supply chains every single day. Drawing upon our legacy, we are also in a unique position to leverage big data and analytics as part of RELX, a FTSE20 data and analytics company with over 30,000 experts across 40 countries.


ICIS is seeking a Key Account Manager to join its experienced sales team in Houston; primarily focused on organizing a strategic approach to understand the true value we bring to our customers, expanding and strengthening the breadth and depth of our relationships, ultimately retaining existing revenue and generating new business through upsell and sell of additional products and services in the petrochemical sector. The Key Account Manager will be responsible to understand the business and strategy of its customers and how our data, products and services impacts their planning, budgeting, decision making process and workflow. The Key Account Manager will also need to need to build relationship with decision makers, understanding their responsibilities, goals, performance indicators and how our data, products and services will support them to be more successful.


The successful candidate will be a resourceful, motivated individual with a high level of curiosity, passion to learn, courage to try, fail and win. An effective Key Account Manager must be an excellent communicator, have superior people skills and possess a strong work ethic. They must be comfortable presenting products or services over the phone and face to face as well as dealing with sales objections.



RESPONSIBILITIES:



  • Establishes strong, long-term customer relationships, defends existing revenue, and cultivates new business opportunities. Maintains relationships with key decision makers

  • Continuously learn to lead with insight, develop a deep understanding of customer workflows and customer value

  • Maintain high volume and high-quality customer engagement through phone, email, social media, and onsite visits and should be travelling to targeted clients each month

  • Go the extra mile to hit Sales targets and facilitate future sales

  • Develop account planning and use internal resources to leverage opportunities

  • Keep records of sales and note useful information and upload the data on the CRM




SKILLS AND BEHAVIORS:



  • Proven track record at managing, retaining and growing revenue and accountable/responsible for sales results

  • Curious about everything, willing to ask questions and challenge the status quo to provide better customer outcomes

  • Passionate about providing world-class customer experience

  • Excellent communicator, both verbally and written

  • A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business.

  • Creative problem solver with an entrepreneurial spirit

  • Great negotiation skills - able to conduct calls and demonstrations effectively.

  • Excellent presentation skills

  • Commercially minded with a strong motivation to succeed in a high performing sales team

  • Flexible and adaptable to meet the needs of the changing market, our customers, and the business decision makers in the fast-changing environment we currently live in

  • Works well under pressure

  • Be available for foreign travels

  • Fluent in English is required

  • Advanced Spanish is required

  • Experienced at working with CRM systems (preferably Salesforce.com)



We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.


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