Byram Healthcare - Customer Service Representative at O & M Halyard, Inc. in Salt Lake City, Utah

Job Description:

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day


• 401(k), eligibility after 30 days of employment


• Employee stock purchase plan


• Tuition reimbursement


• Development opportunities to grow your career with a global company

POSITION SUMMARY

Previous customer service/call center experience handling a high volume of calls with patience, tact and diplomacy. Positive attitude with the ability to remain calm under pressure, while adapting and responding to customers’ needs. Excellent written and verbal communications skills.  Demonstrated organizational and problem solving skills with attention to detail.  Willingness to accept constructive feedback and apply what was learned. Quick and accurate typist. A college degree a plus but not necessary.  

ESSENTIAL TASKS

• Ability to answer hi-volume of in-bound calls via an automated phone system.

• Ability to make outbound calls to patients and referrals as necessary.

• Respond quickly and professionally to customer telephone questions and concerns.

• Ability to communicate with patients via telephone as well as using email and texting.

• Ability to think independently and show empathy and compassion. 

• Ability to work in a very structured fast paced team environment. 

• Gather Patient demographics and billing information as needed to complete requested orders.

• Data entry: Process orders and maintain customer records using Byram’s computer and phone systems.

• Sell additional products that may be necessary or available to the customer.

• Follow-up on accounts and orders as needed.

• Must possess excellent communication skills and the ability to practice proper phone etiquette while providing excellent customer service.  

• Basic Microsoft Office, particularly Word and Outlook.

QUALIFICATIONS

Basic skills with moderate level of proficiency.  Consults with senior peers on non-complex projects.

1-2 years customer service experience

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Salary: