Program Manager Change Management at Avangrid in Lancaster, New York

Posted in Other 7 days ago.

Job Description:


The Grid Model Enhancement Project (GMEP) is an ongoing 5-year (2021-2025) project with a CapEx budget of ~50M. It is Avangrid's response to the urgent and critical need for accurate and readily accessible data pertaining to its electric distribution infrastructure.

This is an essential initiative to enhance the processing of large-scale Distribution Energy Resource (DER) interconnection applications, calculating Distributed Generation hosting capacities, review non-wire alternative solutions, and to identify new projects or potential upgrades to mitigate current reliability concerns.

The GMEP project deliverables will improve the accuracy of the physical and electrical data represented in Avangrid databases (Geographic Information System -GIS, and assets inventories). The updated data model will allow for advanced analysis, monitoring, control, planning, and forecasting of the Electric Distribution System.

As a transformational project, GMEP identifies and implements changes in the processes and responsibilities in all areas of the Companies from initial planning through field execution with a focus on efficient and transparent end to end asset data lifecycles.

This position within the GMEP core team will play a key role in the success of all Change Management activities, including the following:

  • Document the current Data Maintenance Processes.
  • Conduct workshops to identify current process improvement opportunities.
  • Establish a streamlined quality control process to maintain integrity of the data model from data capture through data analysis during blue sky and storm restoration scenarios.
  • Leverage PROSCI methodology to conduct an impact assessment (people, process, and technologies) to determine breadth and depth of changes to impacted stakeholders to discern communications and training plans.
  • Develop and seek internal buy-in for Data Governance guidelines for electrical asset records.
  • Collaborate with the execution and deliverables integration of comprehensive field survey covering 1,900 electric distribution circuits (44,000 miles) at NYSEG and RG&E, and 475 electric distribution circuits (24,000 miles) at CMP.

This position reports to the Sr. Technical Project Manager - GMEP within Processes and Technologies.


  • Collaborate across multiple Operating Companies and functional areas including Electric Operations, Asset Management, Distribution Planning, Process and Technologies, Customer Service, Metering, GIS Operations, and IT, to meet project requirements.
  • Develop and document sustainable business processes, protocols, and tools.
  • Develops, obtains approval for, and delivers comprehensive change management plan (communications, training, etc.).
  • Develop and obtain approval of a structured Data Governance policy.
  • Lead the socialization of process changes to stakeholders along with the Project Sponsor.
  • Research and participate in Field Inventory vendor demonstrations and workshops.
  • Identify automated processes to refine and enhance system interfaces (SAP, GIS, Siemens Spectrum, Eaton CYME, Advanced Metering Infrastructure, etc.).
  • Coordinate with GMEP core team to develop appropriate RFP specifications.
  • Evaluate data attributes, equipment naming conventions and ensure alignment across systems and in the field.
  • Assists QA / QC effort to confirm captured data (Field Inventory & Maintenance) is reliable and meets stakeholders' requirements.
  • Generate and present reports in PowerPoint, Word, and Excel.

  • Skills and Requirements

    Education & Experience Required:
    • Bachelor's degree required. Master's Degree preferred.
    • Medium-large scale project experience.
    • Change Management experience on medium-large scale projects.
    • Experience with external resources.
    • Experience working with IT.
    • Proficiency in Microsoft Office tools (Word, Excel, Project, SharePoint, Teams).

    • A Change Management (e.g. PROSCI), PMP and/or Lean Six Sigma Certification(s) is a plus.
    • Employment experience with a Gas or Electric utility is a plus.
    • Experience working with Geographic Information Systems (GIS) and SAP is a plus.
    • Knowledge of Electric Operations current processes to record, gather, and maintain data.
    • Knowledge of Distribution Planning processes, and criticality of filling data gaps.
    • Knowledge of Information Technology design, architecture.
    • Knowledge and experience navigating the Procurement Process.

    • Change Management (people, process, technology) experience.
    • Interpersonal Skills.
    • Communications / Influencing.
    • Negotiation / Dispute Resolution.
    • Analytical Capabilities.
    • Agility, versatility, and flexibility; productive in a multi-tasking and rapidly changing environment.


    • Develop Self & Others

    • Empower to grow

    • Collaborate and Share

    • Be a role model

    • Focus to achieve results

    • Be agile

    • Technical Skills

    Our Selection Process

    Mobility Information

    Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

    Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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    AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

    If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or

    Nearest Major Market: Rochester

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