Landscape Account Manager at Cagwin & Dorward A Corp in Petaluma, California

Job Description:

Overview
Are you tired of looking for just another job and ready to build a lasting career? Since 1955, Cagwin & Dorward has been a leader in creating and maintaining beautiful landscapes and providing customers with exceptional service.
We believe exceptional service begins with hiring and retaining the very best employees, promoting from within, and cultivating a family-like atmosphere throughout all branches of the company. We are looking for hardworking, dedicated, and customer-centric people to join our team!

We value learning, respect, integrity, commitment, accountability, leadership, honor, courage, and results. If you have a high sense of urgency, are proactive, customer-focus, and professional and do what you say youre going to do, wed like to talk with you!Responsibilities:The Landscape Account Manager ensures complete customer "delight," specifically as it pertains to quality, responsiveness, communications, proactiveness and value.
Be helpful and courteous to customers. While visiting sites, inspect work and update customers. Discuss with customers their priorities and update them on scheduled maintenance tasks. Attend Homeowners Association Meetings.
Work directly with the crews. Ensure teams have proper and safe equipment. Manage all personnel aspects from hiring to growth and learning to termination.
Approve all field reports, customer addenda and expectation notes. Ensure they are updated and submitted to the proper people on time.Strive for excellence through a sense of urgency, reliability and customer focus. We are a team that works hard, safely and completely. We take care of our clients, our equipment and each other.