Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
The Manager, Business Continuity Leader & Crisis & Emergency Operations is responsible for the day-to-day oversight of the Zimmer Biomet (ZB) Emergency Management & Business Continuity Program. The person will support all activities necessary to enable Zimmer Biomet to respond to a business interruption on a global level. Collaborate with the Head of Global Security Services to develop and implement global strategies to protect human, physical, or intellectual ZB assets. Provide management expertise and strategic guidance for all enterprise-wide Business Continuity & Emergency Management programs. Oversee activities in ZB Global Security Operations Center that pertain to business resumption activities, emergency action plans and emergency response and recovery operations post disaster. May travel to ZB sites worldwide to provide support for investigation or incident response. Work closely and collaborate with business leaders across the enterprise.
Principal Duties and Responsibilities
Within the context of a matrix organization, develop and maintain a corporate wide business continuity program that addresses Business Continuity and Emergency Operations/Recovery and response management
Develop, produce and update BCP/DR materials and documentation (e.g., plans, emergency response procedures, call lists, test results, etc.).
Perform Risk/Business Impact Anaylsis for functional areas to identify points of vulnerability, single points of failure and identify risk avoidance and mitigation strategies.
Assist in with crisis management in the event of a business interruption.
Develop status reports (e.g., report cards) on departmental/BU continuity plans and prepare management reports as necessary.
Identify and design strategies and programs to address known threats by analyzing hazard-risk assessment results to identify areas of improvement in emergency preparedness and planning.
Analyze specific incident responses and processes to identify lessons learned and improve risk and mitigation plans; participate in monitoring areas that affect the safety and security of associates and internal assets.
Manage, develop, and deliver plans and procedures and associated training and exercise programs in emergency preparedness and planning; evaluate training content and make necessary revisions and improvements to address gaps.
Manage the maintenance of divisional and company emergency operations procedures and processes.
Manage the design, development, and implementation of applicable policies and procedures to achieve deliverables, projected time-frames and budget requirements, and customer service.
Serve in the Global Security Operations Center (GSOC) by supporting or leading disparate organizations through crisis event; executing company emergency preparedness procedures, response, and recovery plans; translating executive guidance into actionable emergency response and recovery procedures.
Design, develop, and implement a global team member awareness program about emergency management.
Evaluate control alternatives to reduce risk while maximizing enablement of ZB’s core business.
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
Expected Areas of Competence
Expertise in enterprise-wide emergency management and business continuity functions
Strong communication and interpersonal skills
Team work and customer focus oriented
Ability to train and coach others
Project management experience with strong presentation skills
Strong problem solving skills
A minimum of a Bachelor’s Degree required in Business Administration, Information Technology, Criminology, Emergency Management, Business Continuity or other related field
A minimum of 6 years of related related experience required
Required certifications: Associate Emergency Management (AEM) and Certified Business Continuity Manager (CBCM)
Demonstrated experience in a global business continuity and emergency management role
Knowledge of emergency and crisis management principles
Preferred certifications: Certified Emergency Management (CEM), Certified Business Continuity Professional (CBCP)
Eight or more years of operations in large security operations centers with at least four in a Crisis/Incident Response & Recovery Management role preferred
Three or more years in a Business Continuity/Disaster Recovery role preferred
Disaster Recovery Institute (“DRI”) Certified Business Continuity Professional certification or similar preferred
Up to 10%
Ability to travel internally on short notice
At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.