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Senior Consultant at Best Buy in Columbus, Ohio

Posted in Management 15 days ago.

Type: Full-Time

Job Description:

The Best Buy Senior Consultant focuses on providing our customers with service, consultation, and basic design solutions. They have skilled expertise in building complex solutions across multiple product categories and services. Best Buy Senior Consultants meet our customers in their homes, in stores, or virtually. They are responsible for building a book of business to deliver personalized ongoing experiences for all Best Buy Brands.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Drives a positive customer experience by building relationships and providing solutions to their needs.

  • Guides customers through complex solutions across multiple product categories and services in-home, in-store, and virtually.

  • Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.

  • Exercises relationship skills and adaptation when navigating between the customers' home, retail stores, and virtual environments.

  • Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.

  • Manages the customer interaction from pre-call, to walk-through, to installation and post-sale follow up.

  • Connects customers with appropriate experts within the organization.

Basic Qualifications

  • 1 year of experience building complex solutions in sales, customer service, or related fields

  • 2 years of experience selling in specialty or premium product categories, luxury brands, and/or custom design environments

  • Be at least 21 years of age

  • Current, valid driver's license
    • Candidates who work exclusively in the Manhattan, New York area are exempt from this requirement

  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents)
    • Candidates who work exclusively in the Manhattan, New York area are exempt from this requirement

  • Acquire gain and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualifications

  • 1 year of leadership experience in related field or military leadership equivalent

  • 2 year of experience in Client Relationship Management (CRM)

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