F9 Senior Operations Supervisor at Menzies Aviation (USA) Inc in Denver, Colorado

Job Description:

As a Menzies Aviation Senior Operational Coordination Supervisor, you will be responsible for communicating, coordinating, and liaising with UA and UAX SOC management and with Menzies Aviation ITP and Commissary Teams.

The role requires a seasoned supervisor with a strong operational and business understanding and leadership skills. The selected candidate must have the ability to run the operation in a challenging and dynamic environment, while maintaining strict adherence to Menzies Aviation policies and procedures.

Key Responsibilities 

• Creates schedules for Operations


• Manages time off/vacation for Operations


• Interfaces with F9 and recoding delays


• Trains Operations Supervisors and Operations Agents


• Creates SOPs for Ops Training


• Understanding of the complexities of the ITP and Commissary Operations with UA and UAX


• Effectively plan, communicate, collaborate, and safely coordinate all aspects of the ITP and Commissary with UA and UAX SOC Leadership


• Quick to forecast and react to problems, challenges and irregular operations that will arise, causing the need to reassess and use Plans B and C; read: alternate solutions


• Leads by example, professional at all times


• Communicate and coordinate; gate changes, aircraft swaps, over wing fueling requirements, operational slide, call-backs, diversions, fuel stops, defuels, hangar fueling, FOB reports, fueling equipment issues, regens, load rack issues, employee emergencies, aircraft fuel gauge issues, wing imbalances, fuel cap tracking, tank truck sticking, fuel slip reconciliation, IT issues, QT issues, hand-held radio issues, fuel uplifts, STAR flights, Priority flights, MST flights, late fuel release, weight restricted flights, extra holiday red-eye flying and overnight activities


• Monitors international arrivals and departures as part of the overall operations


• Answer all radio and phone calls to support the operations


• Effective communication with all other departments and internal customers


• Must be able to direct others and give clear directions both oral and written


• Complete shift reports and update all departments and business partners safety, security, risks, staffing levels, delays, and facility issues


• Assist with all aspect of general administration including but limited to attendance, rostering, staffing assessments due to additional activity and


• Conduct shift briefings to ensure staff is organized and informed


• Regularly interacts with customer to promote the station and to measure the level of customer satisfaction


• Uses customer feedback to continually develop and improve capabilities and processes


• Attend internal and external meetings as required


• Able to organize and disseminate accurate operational information using United Ready, SSD, Volare, Kronos, Gate Manager, UA Camera System, QT Technologies, WhatsApp, Text, iPhone, Gate Explorer and Multi-Channel Handheld Radio Systems, and any additional or new technologies that may be introduced.

Qualifications

• Must be 18 years of age or older


• Pass pre-employment drug screen and all pre-employment testing


• Ability to proficiently read, write and speak English


• Must be comfortable working in all weather conditions


• Pass FBI background and obtain US Customs Seal


• Must be available and flexible to work variable shifts including weekends and holidays


• Must have high school diploma, GED or six months experience as an Operations Agent


• Excellent communication skills both oral and written – concise and accurate


• Ability to remain calm and efficient under pressure


• Competent in handling difficult situations


• Advanced Computer Skills

Knowledge, Skills and Abilities

• Ability to learn quickly


• Ability to understand and carry out oral and written instructions and request clarification when needed


• Strong interpersonal skills


• Ability to work as part of a team


• Ability to build relationships

Benefits

• $25/hour


• Advancement Opportunities to Senior Supervisor


• Opportunities for Leadership Training Programs


• Health, Dental, Vision, 401K


• Life and Short-Term Disability Insurance


• Paid Training


• Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials, or waste.

Most work is done indoors; however, the individual may work out doors on occasions where harsh weather conditions may exist.  The Senior Operational Coordination Supervisor is provided a Menzies Aviation uniform including a coat.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending, and stooping. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds.

EEO Statement: Menzies is an equal opportunity employer and makes employment decisions exclusively on the basis of merit. The Company prohibits unlawful discrimination based on race, color, creed, sex, religion, age, national origin or ancestry, citizenship, physical or mental disability, military or veteran status, marital status, medical condition, genetic information, sexual orientation, gender, gender expression or identity, or any other category protected by federal, state, or local law. All such discrimination is unlawful and all individuals employed by Menzies Aviation are prohibited from engaging in this type of conduct. The Company further will make all employment decisions, including but not limited to, recruitment, hiring, promotion, retention, compensation, training, discipline and termination of employment decisions without regard to any characteristic protected by federal, state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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