Help Desk Student Worker at Presentation College in Aberdeen, South Dakota

Job Description:

Job Title                 Help Desk – Student Tech

Department           Technology 

Reports to             Director of Technology 

General Purpose

Provide technical support to students, faculty, and staff.

Key Tasks and Responsibilities

Assist with computer registration. Troubleshooting basic computer issues. Remove various types of malware. Support clients in a variety of methods including, telephone, walk-in, and email. Log all support cases in trouble ticketing system.

Education and Training

          High School diploma

Knowledge and Experience

Prefer knowledge and experience with Windows and Mac operating systems. Good troubleshooting and problem solving skills necessary.

Core Competencies

            Excellent customer service, interpersonal, and communications skills.

Working Conditions

            Flexible hours between 8am – 9pm.

College Mission, Vision & Values

As part of the Presentation College Learning Community, you will be expected to play a role in supporting the legacy of the Presentation Sisters, in promoting the Mission, living the Core Values, and furthering the Vision.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.