Guest Service Agent - Full Time at Sonesta International Hotels Corporation in Bellevue, Washington

Job Description:

DUTIES AND RESPONSIBILITIES:

• 
  
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.


• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.


• Responsible to maintain the security of cash, credit card transactions, and guest information.


• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent required.


• Ability to speak, read, and write fluent English; other languages beneficial.


• Professional verbal and written communication skills.


• Standing for extended periods of time.


• Will be required to work mornings, evening, weekends, and holidays.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Apply Now